"Fabulous quality flowers and great…"

Fabulous quality flowers and great customer service
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"Impossible to Cancel"

Cancelled on 2nd October and the company continued to charge my card after cancellation.

No customer service response.

Avoid. Easy to sign up, but not so quick to let you cancel.

"Poor delivery"

I specifically bought these flowers as a birthday gift because they were advertised as letterbox size and I knew the recipient was not going to be home.

They could have easily fit through the letterbox but DPD dumped them on the doorstep in full view on a busy street and sent me a photo. Consequently, when the recipient got home the flowers were long gone. Not much of a birthday treat.

I would like to let people know that following my poor experience Freddie’s Flowers have refunded me and offered an upgraded bouquet. They are obviously a good company with excellent customer service who were badly let down by their delivery partner.

"Great customer service"

Great customer service, made me feel like a valued customer.

"Impressed with the flowers I received"

I was lucky to have been sent a lovely big bouquet of flowers (not sure the name of it) from Freddie's Flowers recently - my first time for this company. They were beautiful, and despite neglect from me (I couldn't lift the vase to change the water due to surgery I'd had!) they lasted very well - some stems are still going strong more than 2 weeks later. I liked the guidance provided in the box on how to arrange them to maximum effect!

" Freddie's flowers."

Freddie Flowers is a great florist. I have received beautiful, fresh flowers from Freddie’s before. I recommend Freddie’s for all to try.

"Good quality bad delivery"

Good flowers but ordered for a birthday and arrived a day late. They responded very quickly and offered a partial refund.

"Flowers not delivered on scheduled day"

Flowers not delivered on scheduled day, despite paying extra for next day delivery. Customer service team very unhelpful. Avoid.

"They all loved the flowers 🌷"

They all loved the flowers 🌷

"I was a client Horrible Experience – Don’t Use This Company! "

I was a client of Freddie's Flowers some years back but canceled due to constant delivery issues and the hassle of canceling—it requires calling them, which is frustrating enough. About three weeks ago, I was contacted by phone and asked to give them another chance. They assured me the company had changed and offered a free bouquet and 40% off my next delivery. Reluctantly, I agreed, with the first delivery set for November 18th.

To my dismay, I noticed money had been deducted from my account—despite never having set up a direct debit or saving any card details under my account. I should not have been charged at all.

I emailed to cancel immediately but received no response. I called their customer service, and they assured me it was canceled, but I still haven’t received any confirmation. To make matters worse, the flowers’ status shows "delivered," yet my husband and I have been home all day, and no one came. We even checked our Ring doorbell and cameras—no sign of a delivery.

This company is still as shady as ever. Avoid them at all costs! DONT USE THIS COMPANY.