"I highly recommend this flower company"

The flowers are wonderful and last a really long time. My delivery this week was delivered to the wrong address (no fault of Freddie's Flowers, as they use a third party delivery company). But as soon as I pointed out that the delivery picture was not of our door, they sent out another box of flowers to me without any quibble. A wonderful company, with fabulous customer service.

"I’m so impressed with Freddie’s…"

I’m so impressed with Freddie’s Flowers! The flowers I received were beautifully arranged and incredibly fresh. Even after three weeks, they’re still looking stunning such great quality and longevity! The service has been excellent, and I couldn’t be happier with my experience. I will definitely be recommending Freddie’s Flowers to friends and family. Highly recommended!

"Freddie’s used to be so good but now…"

Freddie’s used to be so good but now are unreliable, customer care non existent and prices gone up.

For months flowers have been substituted and poorer quality resulting in me really reducing the deliveries received. I received a large bouquet in October and it was extremely poor for the price paid - my daughter unknowing to me ordered the same bouquet for my birthday and yet different substituted flowers.

The original bunch died almost immediately and I left a review over a week later customer care contacted to say send a photo (by now flowers already in the bin) next bunch attempted delivery at 10.15pm who wants to pay a premium price for delivery of flowers at 10.15pm - don’t worry they say if they are left out overnight after being in a van all day I’m sure they will perk up. Fortunately the excellent driver on this occasion said they didn’t have access to our property despite Freddie’s having our gate code for over 3 years.

I sent a strong worded email (as obviously money was taken for the non delivered bunch) end result my subscription was suspended. Laudable non existent customer care flowers that arrive past 10pm multiple substitutions wilting flowed you are told will “perk up”

Freddie’s is definitely a no from me now.

"Flowers don't last any longer "

Flowers don't last any longer than a week, keep getting same type of flower every time, when you emai. To cancel you are bomb barded with phone calls to stay, I am a pensioner now and cannot afford these anymore.

"Freddies deliberately make it…"

Credit where it's due - Freddie's have been in touch to apologise and set things right.

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Freddies deliberately make it impossible to cancel a subscription. Unethical business practice.

Once they have your credit card, they will bill it seemingly forever. A card expiring doesn't even stop them.

They are the florist equivalent of Hotel California - you can never leave!

Send them an email to cancel. They ignore it.
Call them - They don't answer.
No other method to cancel.

Fortunately my card issuer dealt with the problem in 2 minutes.

I would not recommend Freddie's unless you want flowers delivered forever and you are happy to never cancel.

"poor delivery attempt"

I'm a postie and I gave the delivery guy exact instructions as to where his next drop was, when I got there to deliver he d just thrown the box in the door way of the flats.Trade button is working, I told him it was but he still couldn't be bothered to walk up 1 flight of stairs.Poor service considering how much their flowers are.

"Absolutely disgraceful missed…"

Absolutely disgraceful missed deliveries and still charged customer service is terrible. Get told a different thing every time you phone and if you do ever receive a delivery the boxes are smashed would not recommend being charged for things I haven’t received.

"Impossible to cancel subscription"

I restarted my subscription recently, then changed my mind the next day. It's an impossible task. I sent two emails which were ignored. I could not get through on the phone. Despite not having a usable credit card number the company still sent flowers so I refused delivery
This company delivers flowers but not customer service.

"Poor quality flowers "

This is the second time I have cancelled my subscription due to poor quality flowers.
Some are already broken in the box, while others break when taking off the protective nets.
I did complain but only got a sorry. The quality doesn’t match the price.

"Took money from me without asking"

Edit - after writing this, Freddie’s have gone over and above to make things right again. Thank you so much! Great service. They call me periodically to get me to subscribe again. This time I invited them to call back early December so I could look at gifting and they just started up my subscription charge again without asking. Taking money without consent is stealing, surely?