"Thank heavens for a sympathetic help line!"

I had dealings on the telephone with Bella and Lucy. This was prompted after a very painful experience on the website. Both young women were exceptionally helpful and calming -as I was a little stressed by the time I got through to them! Bella in particular as I think I phoned her three times😳. Anyway Lucy very kindly took my order over the telephone and all was resolved. Could not fault the personal service.

"We were robbed, but then it got fixed"

We just received our first delivery today and we were robbed.
The bunch they show you when you sign up and in any of their videos and websites it’s twice as big.

I am contacting trading standards after posting this review (as well as cancelling the account).

Don’t fall for this.


Update: after emailing customer service I have been dealing with a lovely employee at Freddie’s Flowers that resolved my issue and cancelled my subscription. Although the start of our relationship was pretty rocky, they have proven they actually care about their customers. I hope what happened to us was an isolated incident and I was reassured it’s been investigated.

"Extremely Disappointed"

I have received flowers from Freddie's for many many years. This year I ordered a Christmas wreath - £65 and to say I was disappointed is an understatement. For a start there was no hook to hang it up on the back, the branches were sticking out at all angles when I took it out the box- the arrangement was uneven and looked a complete mess, branches covered the centre so no hole in the middle and certainly not worth the money I paid. On 3rd December I emailed Freddie's with a photo- no reply- I chased again on 10th- No reply. On 11th I cancelled any future flowers and closed my account. Not a way to run a business !!

"Awfully disappointing…again"

Talked into signing up again. I stopped due to receiving disappointing bunches. I wanted a nice, festive order. I received an old, wrinkled, half-dead bunch. Wasn’t worth the money. Meant to be choc full of amaryllis but instead has some cheap filler and 3 amaryllis. Regret buying. Could’ve got a nicer hunch in Aldi for a tenner

"Failed to listen. Failed to deliver. Still have my money"

I asked freddies flowers to dispatch some flowers to a friend at work. She only works on certain days so it has to be a certain day. After excepting the order freddies then informed me they would be sending it on another day. I contacted them immediately and asked them to send it on another day on which she would be in. They ignored this message and sent it anyway. I then phoned them (if you can find their phone number you are a genius!) And they agreed to send a replacement on a day my friend would be in. These never arrived. Their could be no issue with finding the address as it was one of the major offices of the British government! I then used prestige flowers who are a competitor and they delivered it successfully for a lower cost.

"My friend received her showstopper…"

My friend received her showstopper today. Absolutely thrilled. Amazing amaryllis and berries and she scanned the card to get video instructions with the Nutcracker Suite! Absolutely delighted.

"Gorgeous flowers "

The flowers from Freddie's are always gorgeous, easy instructions to make them look their best and I love the themes. Thank you.

"I've been trying to cancel for months…"

I've been trying to cancel for months and someone have been placed on a different monthly contract.

This company makes it impossible to cancel. They say they're going to cancel and they upsell you to a "one off". They then put you on a more expensive plan.

"Stunning fresh Christmas door wreath"

I ordered a Christmas door wreath, with green ribbon, on a Sunday evening at 7.50pm for delivery the following day. It arrived at my daughter’s, as requested, and she was absolutely thrilled. She described the wreath as the most beautiful she has ever seen. It was fresh and ‘booji’ and quite a statement piece with fresh lime and cinnamon sticks. She said it is absolutely gorgeous and something beautiful to look at every time she walks through her front door. A product which has certainly been worth the spend! Highly recommended.

"Thank you for quick response"

Thank you for quick response. I have always been very happy with the flowers that are sent to me. They open up beautifully and last well. Thank you for the flowers you will be sending in January they will be lovely after the Christmas holiday Thank you again for taking the time and trouble to respond in the first place.