"Pleased with outcome"

Pleased with outcome. But, a quite confusing process. Was unable to determine status. The final document only prints on 1/2 of a page, wasting paper. Customer service hasn't returned phone call to clarify status and determine payment plan.

"Easy to navigate and open an account …"

Easy to navigate and open an account online!

"great"

Nice choice they are very helpfuk

"I tried the online chat and eventually …"

I tried the online chat and eventually had to place 2 phone calls over a period of 4 weeks to get a savings account completely set up. The process was more frustrating than other banks or credit unions to get a savings account set up. I think the problem was that I had an existing relationship with the credit union prior to joining brightpeak but considering that brightpeak is associated with the credit union you would think they had already considered this possibility. Everything is working now so I am happy with the outcome but I wish the process had been smoother.

"I was treated professionally"

I was treated professionally. I always new what comes next. The insurance product purchased was exactly what I needed at the right price.

"Helps me and helps others too!"

Got quote online and got what I needed. This is a not-for-profit that helps me AND gives back to help communities. Love that.

"Very upset"

I submitted a claim and I am already getting the run around

"In each step"

In each step, I was well informed and guided forward to obtain the insurance I had planned to begin. Everything was done in a timely manner. My experience thus far has been excellent.

"Very efficient...very thorough."

Very efficient...very thorough.

"Friendly and easy to get a hold of"

Friendly and easy to get a hold of; walked me through every detail that I needed help with.