"Disgusting service "

Ordered a dress for an important special occasion the dress came without the straps which didn’t fit without them. When I called and emailed I didn’t get a reply until past 24hours in which she appologised for the straps but couldn’t send them as she was on holiday. I couldnt return the dress for a refund straight away as I didn’t recieve a prepaid QR code until a week later. It’s been nearly three weeks since I returned the dress and I’ve still not had a refund. She’s now shut the company down and ignored all my messages.

"Five star reviews are well deserved"

The five star reviews are well deserved. This was my first time ordering dress hire and was super impressed with Only Once. Lottie was very quick to answer messages and had some helpful tips regarding sizing.

"Great customer service"

Great customer service

"Very easy and reliable "

It was really easy to checkout. I received the dress a week before the event, which was great. It was in a good condition and freshly cleaned. The only downside was that the boning in the dress had shaped to other people’s body shape. The dress still looked fabulous. It was easy to return and I hope that everything is good on the other end once it has been received.

"Brilliant experience "

10/10 I cannot recommend enough! From start to finish Lottie was so helpful and responded so quickly, it made the whole process so easy! I will definitely be using Only Once again! The dress was perfect and customer service was just brilliant! Thank you so much Lottie! Xxx

"THANK YOU "

I had a ball coming up and unfortunately the dress I chose was a little big, however Lottie was so incredibly helpful and was able to get a back up dress to me just in time! The dress I received was in amazing condition and I got so many compliments on the night, thank you!

"Excellent service and good…"

Excellent service and good communication with the company. Will definitely use again - Thank you

"Great"

Lovely dress, dress did not vome with a return label so they refunded me the cost of return- lottie is lovely xx

"Honestly could not recommend this…"

Honestly could not recommend this business enough. The dress arrived a few days early and the whole process was seamless. Ill definitely be renting from only once again x

"lovely dress"

lovely dress