"The whole experience was made So easy"

The whole experience was made So easy
And the policy was explained at no time was
There any pressure to purchase
Your representative Danny was so helpful
Thank you

"Very informative and helpful!"

So so easy and helpful guided me through the details very informative. Thanks girls. x. Ken

"Started Confident and is Currently Stressful"

I was admitted to an emergency in the USA in December 2022. Before I was admitted I called the insurance company to ensure I was covered, the woman I spoke with was very reassuring. At the hosptial I spoke with her again, gave the number for the insurance department there as requested to continue the discussions about my case. The following day I had an unexpected allergic reaction to the medication the hospital provided so I had to be admitted again I also called the insurance company prior to being admitted. There was even a follow up mail from her. Everything seemed to be ok.

Fast forward it's now mid-April 2023, I shared all the hospital reports and medical bills months ago. I have sent multiple emails which go unanswered. The last one I received was from a month ago saying they have finally received the documents, it was now with a case officer, and that someone would be in touch later. I am now being chased in the USA for hospital payments and this situation is beyond stressful. I have no idea what to do here now except take this to the ombudsman.

"I have used Globelink for travel…"

I have used Globelink for travel insurance for several years, but I have never claimed so I can't comment on that.

The wording relating to pre-existing medical conditions is as clear as mud. If you have conditions A and B, and both are on the "No-screen" list, but for condition A you have seen a specialist in the last 12 months, then according to one interpretation of the wording, they will refuse to honor your claim for medical expenses relating to condition B. If true, this would be a dishonest business practice, but I don't know if that's what they actually mean.

"The cheapest travel insurance for my trip"

It was significantly cheaper than other travel insurance companies for my two month trip to Canada. There is an option for bare minimum cover, and my high cholesterol is included as standard. Its still a lot to pay though.

"Speaking to Danny who guided me through…"

Speaking to Danny who guided me through the process for an 80+year old!!!

"I was having difficulty with the forms…"

I was having difficulty with the forms but I was helped most effectively by the kind and patient staff. Thank you so much.

"Where other companies fail"

Where other companies fail, you succeed.
You tailor the insurance policy to the customer and the customer gets exactly what they need.

"Crystal recognised how stressed I was…"

Crystal recognised how stressed I was (my son and his partner's travel insurance had expired) and was so helpful and reassuring.
It was especially good not to have to go through an automated phone system lasting several minutes and pressing endless numbers on the key pad before speaking to a human !!

"Quite helpful on the phone"

Quite helpful on the phone