"A pity that they weren't so efficient since the beginning"

UPDATE:
Long story Short:
my claim was initially Managed by the UK assistance. After 4 months they were still asking for the same documents I already sent twice, then they completely stopped responding.
In January I filed a complain and after that the Italian branch took over the claim, which was closed and refunded in 10 Days.

The way the Italian branch dealt with the complain would deserve a clear 5, but it cannot completely cancel the initial inefficiency.


OLD REVIEW:
In late August, I had to curtail the trip because of the death of my father. I immediately sent all the receipts and detailed all the costs that I had.
They asked them again a few weeks after , and I sent them.
I've been asked for them again in December (sent again).
Every time it takes 3 weeks (at least) to get an answer from them.
It just seems that they are trying not to pay.

"Nothing went wrong but an insurance…"

Nothing went wrong but an insurance company should be judged on claims handling, not ease of accepting premia IMO. I´ll award 5 stars if I ever make a claim which is well handled.

"STAY AWAY FROM SCAMMERS"

One star is way too much for this bunch of scammers

"Easy n straightforward with good choices/prices"

Simple, Easy, unambiguoous compulsory "filling in of forms". Good range of choice of cover.

"Very straight forward and great price."

Very straight forward and great price.

"Easy to get"

Easy to get. What for me was last minute travel for over 8os travel.

"Renewing my Annual Insurance Policy was…Quick, Easy and Straighforward."

Renewing my Annual Insurance Policy was quick and easy and the person who I spoke to made the experience a pleasant one.

"Friendly staff"

Friendly, helpful and knowledgable staff. Website simple, straightforward and clear. Insurance comprehensive and extremely good value. Prices very reasonable. I will most likely be back, next time we travel.

"Postive reviews for easy to buy. Negative from claimers."

All the positive reviews for this company relate to the ease of purchasing. All the negative reviews relate to their habit of not paying out on claims. My wife had a UTI and was treated by a hospital in Austria costing around 150 Euros. I had an excess of Euros 75, so a relatively small claim. They required documentation from regular GP to certify and detail ANY treatment that she had had for ANY medical condition in the twelve months prior. Try getting that from the NHS. Similarly they require a full report from the doctor in Austria. I understand the need to prevent fraud but this is cynical because they know that the cost of getting this information is higher than the claim

"Fast and efficiency re-registration…"

Fast and efficiency re-registration thanks to reminders from you about my previous year finishing! Thank you several reminders always help)! I hope I never have to use it but that will be the real proof of it - but as I say - I hope we don't talk again until next year!