"I Find Globelink easy and fast to use"

I Find Globelink easy and fast to use, reasonable price as well, it is the first 2 reasons I use Globelink.

"Easy to buy"

Easy to buy, and extremely competetively priced but I have no experience of making a claim.

"Easy to sign up"

Easy to sign up

Great cover for Davos skiing .

"All Good"

Good customer service and straightforward policy. Hope that we can continue using after bloody Brexit!

"Cruise Insurance"

Great and simple website

"No reaction"

No reaction at all to my complaint.

"Great help and advice from Globelink"

Had a fruitless search for long-term travel insurance and was frustrated by the problems given by insurance companies until I contacted Globelink. Once I explained what I was after a solution was offered which I accepted. Great help and advice. Policy was is in place rapidly after that! Excellent!

"easy website to navigate and great…"

easy website to navigate and great prices

"Hope you never have to claim part 2."

If you ever need to claim on your policy or are thinking of buying this insurance I will highlight the problems we have come up against so far.

We live in the EU and were on a round the World trip and had an annual Worldwide multi trip policy with individual trips of up to 60 days per trip. We were stopping off at 8 different places on our journey and after about 30 days on our 5th stop a close relative in the UK was rushed into hospital at deaths door.
After some deliberation we decided we needed to return home, hopefully before our relative passed away. We contacted the emergency number of Mayday Assistance hoping they would be able to arrange flights back for us (update- I have since looked at our policy wording and they should have done this as part of the terms and conditions of our policy).
They told us they are only really able to help if the medical emergency involved us and we would need to arrange our own flights and claim it back on our insurance. They advised us to book our flights back to the UK and then contact the insurance company the next day during office hours which we duly did and informed them of the situation. At this point it seemed everything was in order and that we would be fully refunded by our insurance.

The problems arise when you have to try to claim money back from your insurance. The company who deal with the claims are called rightpath claims, feel free to have a look on google at their reviews and see what previous clients have said. The one that matches our experience is " I sincerely hope you don’t have the misfortune of ever having to deal with this company. They are more slippery than a wet fish covered in butter".

So far in relation to our claim rightpath have told us:-

We were not covered by our annual multi trip policy because it expired 60 days after setting it up.
That we did not contact the emergency number and were not covered due to this. The emergency number people did not give us a reference number as the medical emergency did not involve us.
(We had to dig out the relevant calls on our telephone records to prove we had called both the emergency number and the insurance company).
It is also worth making a note of all your dealings, times length of call, who you talked to because they will try to deny everything.

Initially we were told we could send any information electronically and they requested booking details, invoices and bank statements for the whole of our journey not just the part we were claiming for.

After providing all this information they told us they could not click on links within the emails due to virus protection issues and we would have to scan the missing information in and send that to them although they did not tell us which particular items they could not see.
After printing out the majority of the information and then scanning it in and emailing it back to them, they then informed us they couldn't deal with items above 2MB and could only read it in JPEG or PDF format.

We then had to print it all out again, provide a covering letter and post it all off to them. Unfortunately that is not enough, no matter what they ask for and you send them they will then realise they need something else before they can process your claim.

It is now nearly 3 months since the incident, fortunately our close relative survived and may be able to return home in the next week or so. However the struggle to claim back from our insurance goes on.

The latest thing that right path are trying to use to wangle out of making a payment is that we arranged flights back to the UK and not to our Country of residence. Despite us agreeing this with the emergency number people and the insurance company at the time of the incident, after 3 months rightpath have only just realised this and are trying to use that as yet another excuse not to pay us.
Had we been informed we need to fly back to our home either by the emergency number people or the insurance company that is what we would have done.


Thank you Globelink for providing us with a great deal of stress and some financial hardship at a time of family crisis.


To be continued.

"Very easy company to deal with"

Very easy company to deal with, efficient and polite staff.