"Wrong item, Have to pay for return"

Ordered a Jacket for holiday from this company as they were the only place that had it stocked in the UK and could get it to me ontime. The jacket in question was double the price of other retailers I might add, but I was in a pinch. Today I receive the package to find out they’ve sent a completely different jacket in the same colour, It is now too late to do anything about it and I will have to return the item AT MY OWN COST. To receive a refund for my mistake, tragic service wouldn’t recommend and won’t be using them again.

"I ordered the wrong size based on…"

I ordered the wrong size based on Quicksilver's size guide (not two seasons' fault). I was able to return the product despite not having the original packaging and was told I would be given a refund

"the box was smashed,"

the box was smashed,
the package wasn't so good , the product as promised.
probably will order again

"Shocking Customer Sevice"

Ordered two T-shirts and had to send one back as wrong size, got proof of postage but Two Seasons are saying they never received the item back and are refusing to refund. Used this store in person for years but never will again, all for the sake of £22. Shocking. Avoid as it’s not worth the hassle if something goes wrong.

"Been using these guys for years"

Been using these guys for years, more so online since they closed the Nottingham store, great clothes and service

"Spent £200 on clothes from this…"

Spent £200 on clothes from this website, big mistake! The items never arrived and after a long battle with customer services they refused to reimburse me. 20 hours of work down the drain, absolute joke!

"Bought coat that was too small so I…"

Bought coat that was too small so I sent it back without problems and bought the larger size. Very happy with service, delivery and refund.

"Excellent customer service…"

Bought some waterproof snowboots in December for a trip to Finland in March. Unfortunately, the first day I wore them the sole came away from the uppers! On my return I read reviews regarding customer service so didnt hold out much hope for any help or financial recourse. However, I was pleasantly surprised so felt I had to give credit where credit is due as its all to easy to complain. I got an immediate response to my email and subsequently got a refund without even asking. I was expecting a long drawn out 'battle' but was pleasantly surprised. I felt this was extremely good customer service so cannot fault the outcome. I would definitely use this company again and recommend them to others on the back of their response. I would also like to mention that my travelling companion had bought the same boots and didnt have any problems with them so must've been a dodgy pair!

"great place to stay will deffo still…"

great place to stay will deffo still again.

"They think it’s acceptable to say that…"

They think it’s acceptable to say that they are ‘not in on Saturdays’ to accept returns from Royal Mail and hence the returns got lost an no refunds available…. Despite tracking an signatures available !!!!! Shame on you !!!