"Very helpful and pleasant on the phone"

Very helpful and pleasant on the phone

"Sorting out my mistakes."

I made some mistakes on my renewal application and a staff member was most helpful in sorting out my errors. I would definitely recommend them to anyone, especially elderly people like me, looking for an annual travel insurance.

"Easy use"

Easy to use web site

"Helpful efficient staff"

The lady I spoke to was really friendly and very helpful. Sorry I cannot remember her name, I had got into a mess trying to sort my travel insurance online, and she pointed out where I had been going wrong but when I asked could I not do it over the phone she said yes she could but would have to go over the form with me as though I was a new customer. That was ok with me and so she sorted it all out for me. Very efficient

"Everything went very smoothly and…"

Everything went very smoothly and simple to use.

"Received a renewal notice"

Received a renewal notice, so rang Free Spirit to hopefully let them know a couple of minor changes to our current health situations over the phone. Had to complete a full Medical Screening again, even though they had last years policy at hand, they were not allowed to look at it.
The price had gone up 50% from last year, but we bit the bullet because they were so efficient last year when we had a claim. Still not sure if it warranted such an increase though.

"My call although in Q was answered…"

My call although in Q was answered quite quickly/

"Very helpful and patient on the phone."

Very helpful and patient on the phone.

"It was easy "

It was easy to fill in the relevant forms etc

"Explained it very Well and helpfull too"

Explained it very Well and helpfull too