"Covers Terminal Diagnosis - Outstanding customer service every…"

Outstanding customer service every time.

Not the cheapest by any means and 2025 prices extremely higher than 2024 but their customer service speaks volumes. Especially when looking for a travel insurance company to insure someone with a terminal diagnosis thats not on end of life / palliative care.

"It was easy to find the cover i wanted"

It was easy to find the cover i wanted

"Great service from Emma"

Great service from Emma, really helpful

"i could understand what he was saying"

i could understand what he was saying

"Relatively easy to renew online"

Relatively easy to renew online with much data kept from last time

"Last minute realisation"

Emma was very approachable.She explained everything very well and I was able to sort out Travel Insurance to be activated just 4 days later.

"Fantastic customer service"

I had an existing yearly policy, including complex medical conditions, with Free Spirit through P. J. Hayman when I rang to disclose a further medical condition. This had the effect of cancelling my yearly policy and meant I could only have a single trip policy.

The lady that I spoke to went way above and beyond to help me get covered. I had a trip booked for my 60th birthday so was very keen not to have to cancel it.

She took her time and roped in her colleague to run through applying for different policies with what they held about my existing conditions and my new condition and then she rang me back with the results, so I wasn’t holding on the phone.

Although the single policy ended up costing me £100 more than my annual policy had, I was so grateful to her and her colleague for taking the time to help me get covered and away on my birthday trip. She also passed my details to her manager for them to arrange a refund of the remaining amount of annual policy I could no longer use.

I wouldn’t hesitate for a second to recommend this company and the lady I spoke with is a shining example of how customer service should be.

"Simple and straight forward process .…"

I found the process of getting travel insurance from Free Spirit easy to follow , and convenient to complete the purchase online .

"Insurance renewal by phone"

I phoned to renew my travel insurance. I was taken carefully through the questions, getting valuable help when some questions didn't have simple answers. Essential statements were read out slowly and clearly. Encounter with a human being made the process straightforward and very pleasant.

"Very good staff and considerate"

Very good staff and considerate