"Rip off ……"

I love my greenhouse and paid for an installer to build it - so far excellent. I then decided I needed to install a water butt as rain water coming down the down pipes was seeping under the frame onto my concrete slabs. Paid an extra £44.50 for 2 into 1 downpipe kit - I now realise I need an additional elbow joint to connect to water butt. Tried local DIY store - no luck. I contacted Rhino was given a quote of an additional £13 for this one joint ie £7.50 for part and £5.50 delivery. I can get exactly the same joint online for £1.45 or £2.35 - complained to Rhino and was offered part without delivery charge as a goodwill gesture!! Having spent in excess of £3000 for my greenhouse I am absolutely disgusted with this ‘rip off’ - it makes my wonder if these greenhouses are value for money ………

"AVOID"

AVOID! AVOID! Unless you can organise an experienced Rhino installer to put it together, do not be tempted by the website and brochures to spend A LOT OF MONEY for a greenhouse which is impossible to construct yourself. As others have said (and I wish I'd have read before purchasing ) the instructions are terrible, not sequential, such that you have to go back 6 pages and redo something. The parts that are sent, need adjusting to size - so they're not even right for the greenhouse size you ordered. Far from being a straight forward build, it is VERY TIME CONSUMING and FRUSTRATING experience. Our builder son-in-law took 4 days and much swearing to complete and he says he will NEVER do another Rhino greenhouse. No wonder there are NO REVIEWS on their website! Pity that Rhino have a basically sound if very expensive product but poor after sales and dreadful guide to construction.

"My wife and I decided to build our 6 x…"

My wife and I decided to build our 6 x 8 Rhino premium. The quality is generally really good but not cheap either. The instruction manual is very poor in today's terms. it jumps around and at times is quite unclear. We opted for the finials which came with no instruction. I've now called aftersales twice to be told they're really busy and haven't called back. All I wanted was an emailed instruction so we can complete what has been an awkward build.

"Well worth the price-tag"

Ordered and delivered during COVID. No problem with sales, or aftersales help during self-assembly. The finished greenhouse has withstood several major storms, where other local greenhouses have been destroyed. Over the moon with the product - well worth the money.

"Outstanding experience"

Absolutely outstanding experience from start to finish. From the pre sales customer service advice - who really went the extra mile to send photos, explain details and the process - to the timescale of delivery, the quality of product, the delivery process and Jim from Rhino who built it for me. Honestly a faultless experience and so worth the price tag for a lifetime investment. Rhino employees should be proud of what they do

"LOVE my Rhino greenhouse, and great service from Greenhousesdirect"

We ordered a Rhino greenhouse and were expecting a lengthy delivery lead time due to covid impacting supply chains, but we weren't in a rush as we were having our garden landscaped first. In the end the delivery was quicker than expected, and Greenhousesdirect were happy to hold onto the greenhouse for another 4 weeks, and only charged us as the later delivery date approached and was confirmed. Delivery was on time, the driver was quick to unload, polite and friendly, and we opted to assemble it ourselves. This took us 2 very long days and we did find some aspects quite tricky, but the customer service team was outstanding - on a couple of occasions, we sent photos of what we'd done or where we were stuck, and they would email back very promptly with tips and pointers. It was a fun project for my husband and me to work on together, but it was hard physical work and I think in retrospect we would probably prefer to have paid for an expert to assemble it! The window fitting tool was well worth the little extra money.
I absolutely love my Rhino greenhouse! It's superb quality, the self opening windows and slotted vents are great, and the matching staging is an added bit of luxury. Greenhousesdirect kept me well informed of delivery dates and I was extremely happy with the service and after care they provided.

"Does anyone know how to get an update…"

Does anyone know how to get an update on an order? Ordered in June & can't seem to get an update.

"Rhino Greenhouse Installation"

We received a Rhino 5 months ago and were upset that installation was delayed. Covid has caused a massive upsurge in orders and basically the installers have been overwhelmed. Hopefully there will be more in the future! Our installer Nick was a great advert for the company and did a great job. ian walker

"The company and delivery are excellent"

The company and delivery are excellent. The instructions are not designed for ordinary people, so can be confusing, mind-boggling, or odd. They might like to canvas opinions of those who have succeeded in a self build to make them considerably more user friendly.

"Very good service"

Very good service, from buying to installing, had issue with dropping a piece of glass which was replaced at no extra cost, installer David Liddle was excellent going above and beyond to install - excellent all round