"Terrible customer service"

Ordered an Elite greenhouse through them , when I chased them they said - "talk to Elite yourself" Quote on the order was 20 weeks and that's 30 weeks ago and I have heard absolutely nothing from them at any point. They have had my money since then and haven't passed it on to Elite - process to cancel the order has started .... I appreciate in current times and with high order volumes these things are going to take longer but at no point has anyone contacted me - just terrible customer service.

"8 x 16 one man build"

Decided to erect my 8 x 16 greenhouse myself, and because of lockdown and shielding restrictions ended up doing the whole thing on my own. I wouldn't recommend trying this unless there is no other way. Fortunately the build went perfectly. Had there been issues ill fitting components the job could have been a nightmare. As it was everything fitted just right. The only slightly negative comment I must make though is I just wish I had known there were a good handful of spare nuts and bolts in the bag, that would have taken so much anxiety out of the build.

"Incredible service, Excellent product."

Incredible service. A true best part of British Service!
Quality of greenhouse is excellent, instructions are good and detailed, but at times could be a little clearer. Not easy for a one person to install, as they say. But very sound and looks great. Telephone and email assistance is first class.

I was missing two panes, and unfortunately I broke one large pane, my fault. I rang up Wednesday, despatched all three the same day and received today Friday, no quibble or questioning, but to my surprise did not charge me!

"I wanted a quality greenhouse and…"

I wanted a quality greenhouse and that’s exactly what I received. Plans not easy to understand but the backup from them is superb. I spoke with a lady named Tracey and she talked me through things on the phone and sent me useful photos

"Run a mile"

Run a mile, unless you want a company director screaming at you. Only wanted to find out when the greenhouse is coming- staff are terrible and lazy never call back and all they say is how "busy" they are. Lame Excuses. If they are so big and busy, why only 10 reviews, my guess is because only 10 people work there and all the reviews are by staff! - run a Mile

"Excellent from start to finish"

Excellent from start to finish, professional company, delivered on date as promised, really helpful delivery driver, installer also 1st class and product is superb, would not hesitate to recommend an excellent company, service and greenhouse. WELL DONE

"The perfect greenhouse."

Our 32 year old Alton greenhouse owed us no favours after many years of faithful service but was on it's last legs. We're in our seventies and need a simple maintenance and hassle free replacement so decided to go for metal instead of wood. After a great deal of research, including reading the " Which " report , we felt that the Rhino range was best suited to our requirements and ordered the 12 by 9 foot Ultimate. We have no regrets whatsoever. The quality is superb and the design is excellent and, although a bit on the expensive side compared with some others, we feel is great value for money. The 25 year warranty is re-assuring and we know we have made the right decision. Well done, Rhino - 100%.

"Great product.. great service"

Excellent green house. Better than expected. Great srevice from beginning to end.

"Ecellent greenhouse and seamless service."

Where to start ... all good!
The web site is OK, though I suspect there may be more extras than the ones shown.
Placing an order was easy, and the delivery time is really quite good at about 6+ weeks.
It was no trouble to add a couple of bits to my order and the email response was fast and helpful.
I chose to have it installed which was absolutely the right decision. The guy who installed it was very quiet but very efficient! 12 x 8 with two tier staging and automatic vents erected in 8 hours. It would have taken me weeks!
I think it is a very good solid (modular) design and it really does look like it will outlive its 25 year guarantee.
Quality and intallation at very reasonable cost, so the boss and I are very happy!
Charles

"Mostly good but some issues"

Bit of a hot and cold company - some things very good - some things not as good as you'd hope. The key things - Product quality (most of it), customer service and delivery all five star. Where it was less good for me were, first, construction is complex and time consuming for an 'average DIYer' like me, so unless you are trade standard or have lots of time and patience I'd go for something more basic ; second - despite very detailed instructions the structure's construction is so complex there were places where you needed still more detailed instructions than they give - looked like there were video links for those technology savvy so you might be better using them; third - despite the structure being very solid and heavy compared to most greenhouses they put the fear of god in to you that it might blow away without lots of anchoring to the ground - but then only supply a handful of these when, from their description, you might need 20 or so. Go on to order these and they're very expensive for a few small bits of metal. In the context of the 2 grand spent on the greenhouse already you accept the extra outlay but then what niggles is a big leap in delivery price (not shown until order complete) to nearly £25 to our 'remote location'. First our location isn't remopte, second they're using Royal Mail services which are £2.95. I point this out and they 'generously' refund a tenner, but, er, still charged £14 delivery for a £3 package of a dozen or so bolts and brackets they already charged £60 for. So it's a shame these niggles take the shine and a couple of stars off the overall experience.