"Prompt efficient and fair communication…"

Prompt efficient and fair communication with Beth enabled quick conclusion to claim.

"I can not speak too highly of my…"

I can not speak too highly of my experience of dealing with this company. Sophie Bettles was excellent. So efficient in processing the claim and in keeping me informed in a kind and considerate way. Very reassuring to an elderly lady.
First class service.

"Deliberate inaction or just incompetence?"

I can’t comment on aspects of the outcome or management of a claim handled by Home Repair Network Limited due to their inability or unwillingness to engage a surveyor - having been instructed by Directline to manage my claim, the claims handler:

a) advised that he had instructed a surveyor to contact me;
b) when being advised after a number of days had elapsed that the surveyor had not reached out, then advised he had instructed another surveyor;
c) the claims handler advised that the surveyor would contact me in 2-3 business days;
d) after a week I advised the claims handler that no contact had yet been received;
e) subsequently the claims handler now ignores my e-mails and there has been no progress on our claim

I appreciate that this review is out of step with many on the site, however, my experience has been incredibly poor. I hope that Directline monitor and review satisfaction levels of their commercial partners, as the ultimate effect of such inaction by Home Repair Network is that Directline lose a customer, as I certainly will not be renewing if they continue to engage them.

"The process of negotiating my claim was easy, fair and efficient."

The process of negotiating my claim was amazing. Extremely prompt service from a very helpful and friendly agent. During the whole process I was comfortable that we were being treated fairly, and the funds to reimburse me for the cost of the repair work to my door were credited promptly to my bank account.

"Storm damage to roof."

Big thank you to Carolyn for looking after my claim whilst I was having a really tough time. Carolyn was very friendly and extremely helpful and I was kept informed all the way through as we had a few complications along the way.

"5 Stars all the way will use them again"

This company, in particular Beth and Andy provided a 5 star service. My property was affected by a gas explosion and was in the middle of a sale. They have acted quickly and effectively and now the sale of the property can proceed you have a very happy customer.

"Great service "

Got broken in to last night. Put the claim in this morning, payment has been processed and will be in our bank 2-3 days. Great service

"Andy Reay was very professional and…"

Andy Reay was very professional and dealt with my enquiry proactively

"Unbelievable service and kindness"

From start to finish with both Beth and Andy, the service was fantastic. Normally, being passed to another company from your insurance agent causes no end of complications, this was never an issue with HRNL.
Beth, in particular, kept me informed constantly, which was made all the more impressive as we were out of the country for most of the time the work needed to be sourced and completed.
A friendly approach topped off the incredible service we were given.
Thank you both for all your help.

"Efficient and supportive "

My glazing claims handler Cheryl Myskiw was brilliant. She was efficient and supportive and made coping with an upsetting situation following a break in much easier - thank you so much!