"Very efficient and professional"

Very efficient and professional. Thanks John for handling the claim so quickly.

"Simply useless.."

Simply useless... Appointed by Direct Line to manage our claim. Offer a very low lump sum with zero detail to settle. The offer would not cover the cost of repairs. When asked to provide a breakdown of how this figure has been calculated they simply ignore emails. Local contractors cannot carry out works for the price offered. HRNL will not communicate or reply to my emails requesting more detail. Unfortunately it was not my choice to use them as they were appointed by Directline but if you ever get the choice do not bother with this company

"Very efficient and prompt service"

My clam was handled very promptly and I was guided through the process. Everyone I dealt with were very pleasant and helpful. They took any stress out the process. All request for updates or information were responded to quickly.

"Excellent from the start"

Excellent from the start. No nonsense approach. Quick, efficient and professional. Thanks very much

"Very quick and great service"

Very quick and great service. From the point my claim was transferred to the team to the confirmation of pay out, was less than 24 hours. Thank you

"The claim was handled extremely quickly and efficiently"

The claim was handled extremely quickly and efficiently with minimal overhead on me. The time from my reporting the claim to agreeing settlement was 24 hours.

"Repairs after water leak"

We are very satisfied with the way our claim was handled. Everyone involved did what they said they would do and kept us informed. We are particularly impressed with the quality of the work carried out ( removing the damaged kitchen floor and relaying with new boards etc).

"Excellent service by Cheryl at a…"

Excellent service by Cheryl at a difficult time.

"Outstanding and friendly service"

Recently had a traumatic incident at home when a housebrick was thrown through living room window. However the service we received after that from Home Repair Network was outstanding. Very friendly, helpful, good communication. Arranged everything, kept us up to date with progress and superb installation of new toughened glass. 1st class, very happy

"Nathan was very helpful and polite…"

Nathan was very helpful and polite throughout the claims procedure. He was contactable via email and phone, which made the whole procedure less onerous. Although there were steps which we had no idea about in the beginning, he was clear and efficient, and the process was well managed.