"Excellent service"

Excellent service both from our account manager Emma to the drivers who collect our mail on a daily basis.
Nothing ever seems too much trouble and any issues are always resolved quickly.

"Terrible tracking and terrible customer support"

Had the email to say it was supposed to be delivered today but online tracking was updated to say “in transit delay” and hasn’t turned up. Their website is incredibly unhelpful and doesn’t say what this actually means and actively discourages you from contacting them or the company who has sent you the parcel.

"Not impressed with tracking details"

Item to be delivered on or before 26.2.21 this was a present, sitting here on 4.3.21 still no delivery. Tracking not updated since 23.2.21. Contacted the company and no response. Now had to go back to Company I purchased from to find out where my parcel is and they said a response from Whistl will be 48-72 hours. Just not good enough, why say a delivery date when you have no intention of sticking to it and your website is hopeless

"- Service from Whistl has been great"

- Service from Whistl has been great, special thanks to Lauren and Alan.
- Both always go the extra mile to resolve any issues, even out of office hours.
- Fantastic relationship with Lauren, always willing to listen, take on feedback and help our business grow and make things more efficient. Especially, for arranging additional collection when needed and helping us to continue operating our business during lockdown.
- Look forward to continuing working with Whistl and hope to increase parcel volumes!

"Very highly recommended."

West Quay Ltd has been a client of Whistl for many years and for good reason. Great service, competitive pricing, straightforward, user-friendly systems, clear, accurate billing across all of our accounts and excellent communications, at an account management, technical and logistics level. Very highly recommended.

"Thank you Whistl"

Victoria and her team have been excellent in tailoring a service to meet our needs. they have worked with us quickly and efficiently, allowing us to deliver a great service to our customers. :-)

"They have lost 3 micro SD memory…"

They have lost 3 micro SD memory cards,the tracking system is never updated,don't use this company,tracking number L1168911000055543001,whistl says royal mail deliver all packages,and Impress gadgets says track it on whistl post

"Great service"

I have been working with Whistl for a few years now and have been generally happy with the level of service. However, since having Victoria McAfee as our account manager this has improved massively. Victoria is incredibly communicative, positive and always ready to support, whether that be responding efficiently to a query or recommending incentives and opportunities.

"Victoria McAfee"

Victoria is always quick to help with queries and is always has a cheerful and helpful attitude.

"Great service"

The company I work for have used Whistl for over ten years for mailing our Monthly magazine to around 7500 of our members. Always received a great service and my account manager, Victoria McAfee is always available should I need any help with mailing.