"Everything was great except delivery notification"

Everything was great -- buying, speed of delivery, setup, product -- but the only downside to my experience was that I didn't get the call, as the C/S person said I would, to tell me what the delivery window would be. I was told I'd receive a call 24 hours before delivery. The sofa arrived at 8a--I'm glad I was awake, but I needed time to move the existing futon to another room. My husband and I were able to do it in a rush. The driver said he/someone had texted my cell. I looked and it was there, but it must have arrived after 11p the night before because that's when I turned my phone off, and I didn't turn it back on until 2 min to 8 the next morning! I was told I'd get a phone call, on my primary number (landline) which is best, but there was no call made to the primary number nor on my cell, just a text.

Other than that, everything was fine.

"Modern, Comfortable Sleeper"

We were in the market for a modern, comfortable sleeper for our newly renovated basement. Skeptical of the many options we found online featuring mostly mixed reviews, we decided to venture out to our local furniture shops to see what we could find. We loved the pieces offered by the brand Lounto, with modern lines, simple design, solid construction.

With very few options available in-stock, we looked at the additional models available for ordering. Armed with some quotes we went back home to give it a think and pick a model after properly measuring our space. Then, we decided to look online. We were surprised to find JenniHome. We have always been wary of “too good to be true” sites offering better deals than brick and mortar stores but after a bit of research on the business reputation and reading the many positive reviews posted by previous customers, we decided to give it a go.

We purchased the elfin sleeper sofa with nesting mechanism and matching mattress protector at Jennihome for a much better price and faster delivery time than the 2 local brand name stores we had previously visited. Delivery was prompt and professional. The crew placed the item at the spot we requested, unpacked, installed the legs, showed us how to open it and close it, picked up the wrapping and were out on their way very quickly.

Overall, a great experience. Definitely recommend JenniHome!

"Great to Work With"

Professional, responsive, answered all my questions, worked with my building and me on delivery. Delivered exactly what I ordered ahead of schedule!

"Very communicative with ordering and…"

Very communicative with ordering and delivery process

"All communications were timely and…"

All communications were timely and professional. Fast Delivery. On time. Quick unloading and placement of sofa. A great experience. Would buy again and recommend to others.

"Great service, high quality products"

The service for placing my order was great! I called them to change my payment information after placing my order and to check on the status of the order and they were very helpful every time.

The product was as expected. I love this sofabed and would definitely recommend.

The delivery process was seamless. They called me a few days before to arrange delivery and arrived on time and built the couch with the white glove delivery.

Overall a 10/10 experience when ordering from sofabed.com

"Sofa is great quality"

Sofa is great quality, came fast, I had to deal with customer support a couple of times regarding a COI and other issue and they were very supportive and answered fast.
Excellent!

"The couch is absolutely gorgeous"

The couch is absolutely gorgeous. The color is perfect and the structure and quality of the sofa bed is superior. It folds out very nicely and is somewhat comfortable if you like a harder bed. I will be adding a topper to the bed when it is being used. The service team that delivered the bed was also outstanding.

"I bought a Queen sleeper loveseat…"

I bought a Queen sleeper loveseat (Hampton) for my ADU/office in my backyard and loved it so much, I got another one for the spare bedroom in my house. And sofabed.com was awesome. I expected delivery in 5 weeks but got both within 3 weeks. Really pleased with the whole experience.

"Bernhardt Lioni"

We received very attentive service from James. We have had one issue with the center headrest not lifting up, but James is investigating it and I feel confident that it will be resolved.