"Very nice product, looking forward to receiving the rest."

I've received one of the items, the cat seems to enjoy eating from the raised bowl. I'm very happy with the quality.

"Fantastic company that listens to its customers"

My second seat lead/restraint, after buying my first on one I emailed PlayPaw to say that it didn’t fit round my camper van headrest and they said they would look into making a longer one. To my delight that is exactly what they did and I now have my dog Coco safety secured in the camper van and the car. PlayPaw are great company, I would highly recommend them.

"Adjustable Car Safety belt…"

I ordered Adjustable Car Safety belt and it was delivered day after, great service. Just clip it to the dog harness (not a collar) just as playpaw says . Delighted with this product

"You may have to wait longer than 9 days"

I too ordered a pet fountain and did not receive it within the advertised 5 - 9 days. This company is a reseller for Chinese imports. Update 02/04/22: Thanks, but really could have done without the hassle over such a trivial thing. I see the website has been updated to say they are out of stock. A bit late for me. Update 05/04/22 Day 16. Playpaw think that they did not send me the order and are looking into it. I think they may be right. Update 06/04/22 Playpaw sent another email to tell me it had arrived at Heathrow. Today the order arrived and I am very pleased with the item. Just wish they could be upfront about the delivery times. I wasn't expecting to be waiting three weeks. Always set the customers expectations and you will get less bad reviews.

"Cheska and her team were extremely…"

Cheska and her team were extremely supportive. Customer service was outstanding. My fur babies are loving their new bowls x

"BASED IN AUSTRALIA,SENT FROM CHINA & THEY ARE BULLYING & HARASSING ME"

5/4/2022:Emails traced to Sydney, Australia. Police involved as email received threatening to kill my cat, they have my address & are continuing to harass me. (Trust Pilot have seen the evidence).
25/3/2022: Item postage labels are all from China and definitely not EU, nor UK. They lied.
All information on their website more than suggests that the company and its warehouse are in the UK.
In fact, they actually say that they are based in London with a UK warehouse. The shopping is free to UK customers, the email address is .co.uk as is the website, the phone number has a UK area code, they use Royal Mail.
Now I find out that the items are shipped from outside of the UK!
I don't purchase items from outside of the UK for ethical reasons and would not have bought anything from PlayPaw if I had known that this would be the case.
The tracking wasn't updated for a week and now I know why. I ordered on 13th March and the tracking now states that the item was put on a plane yesterday! The delivery time clearly has nothing to do with Covid and everything to do with lying about the country of origin, which I now believe to be China.
No wonder it is taking so long. The website also has conflicting information on delivery times. 4-10 days and 4-15 days. I ordered 2 other items from UK companies on the same day that I ordered from PlayPaw, and both were here within the week.
This company lies. I wish I had looked at TrustPilot reviews before purchasing, and not at the reviews on their website. When a company doesn't show any bad reviews you should be suspicious. Lesson learnt.
Edit: The response below reads very differently from the email I just received from the company:
"I am glad you have seen our Trustpilot reviews, you might notice that the majority of them are positive and within good reason.
Some people will never understand our service and feel the need to rant, which is totally understandable, but let me please correct a few things.

The text underneath the UK shipping says in rare circumstances we ship from our supplier when we are low in stock in our UK warehouse.
We also have an EU warehouse where we ship from which takes roughly an additional 5 days to get to customers.
Our product page for the Pureflow states 4-10 days and you should be regularly updated via emails on the whereabouts of your order.

As we have shipped your product we are unable to provide a refund at this point, however, if you are unhappy with the product or service when it arrives you are entitled to ship it back to our UK warehouse for a full refund.

Please be mindful that we don't source our products through unethical practices.
We have been working with our suppliers for years and we too don't want to support such activities.

Playpaw only sources the highest quality products and we are always looking at ways to improve our products, such as developing our safety belt v2, dog washer v2 and more relative to your order a pureflow v2 soon!
Our focus is on establishing ourselves as a brand that is always focusing on improving our products and services for the benefit of our fluffy friends, at no point do we wish to come across as providing sub-standard service.

Reviews such as what you have posted on Trustpilot stunt our development as a small business, especially since they are unfactual and label us as something we're not.
While you state you only want UK-made items may I remind you that 90% of things around you are made in China and China can, in fact, produce high-quality items without forced labour.

This being said we will honour your wishes and provide the return details once received, and we would sincerely appreciate the Trustpilot review be taken down once we have accommodated your needs." Apparently I'm not allowed to use the person's name who sent this!

I asked for a refund because they've lied about country of origin. They refused unless I send back the item that still hasn't arrived. The item that is not being delivered from the UK.
I replied but there isn't enough room here to paste it.
I will not take his review down as it IS factual.
I also rarely buy new items, and only buy ethically when I do, but chose to buy from this company as they appeared to be UK based. All I wanted was to make my dying cat's life easier in her final days.
Instead, I get lied to, called a liar, patronised and bullied in to removing a factual review because apparently customers "rant".
The airport the item has been sent from is in China. CTU is the abbreviation for Chengdu airport in China. CTU airport is on the tracking information. Correct me if I'm.wrong but China IS NOT IN THE EU!!!!
What a disgusting way to run a company.
I believe this company to be running from Australia with items made in and dispatched from China.
Reported the company to Trading Standards.
I was told by PlayPaw that I have mental health issues and need help!

"Excellent company"

The car safety harness is of the highest quality and my order was quickly despatched. An excellent company to deal with.

"My first order from PlayPaw"

This was the first time I had bought anything from PlayPaw. The car harness is great and the stretch in the middle good as my dog can stand , sit, or lie down without any problem. It is also very strong. It arrived earlier than said and I am very happy with my purchase. Thank you. Isobel Williamson.

"Lovely, snuggly bed - pup loves it!"

After a rocky start with shipment delays and a ripped seam, I received a replacement bed which my pup absolutely adores.

The product itself looks great and is certainly appreciated by my pup. All communication was friendly and professional. Queries were responded to promptly and politely.

"Long delivery times but prompt communication"

I received order 7 weeks after ordering. The website says delivery is 4-15 days after ordering but the product was shipped from China, which I wasn't happy about as I made a point of ordering from a UK website. Phone number is not manned. However a gift arrived to apologise for poor service so Playpaw are trying their best.