"Yes I would buy from PlayPaw again"

Order number - 42916 I am a genuine customer.

PlayPaw have emailed me and apologised and said they will send out the missing items that weren’t in my order. I am great full and I appreciate their apology. That put to one side, the items in my order are great quality, I cannot fault them, but the kitten duvet is just to die for, it’s absolutely gorgeous, it’s so well made, thick and very cosy, it has a zipper on the bottom so you can take the duvet out when you wash it. The delivery was fine, obviously it took a bit longer than ordering from the uk, but that didn’t bother me at all, would I buy from PlayPaw again …. yes, yes I think I would xXx

"Floppy fish - very poor."

Floppy fish was supposed to be durable, resilient and provide hours of fun.

It’s weak material that my 8kg dog ripped up in 3.5 minutes, it’s filled with cotton wool. Also he held it down in the first 2 minutes playing and the mechanism broke.

For £17 unbelievably poor value. No better than very average toys from pet shop.

10/10 rubbish

"Good fun!"

The floppy fish did take more time to arrive than my usual online purchases, but it arrived in good condition. Unfortunately, the dog turned her nose up at it, but it provided entertainment for visitors to the house.

"I am happy."

My first order was processed quickly and I received it fairly quickly, in two packages. I am pleased with my purchase but I do have to return one of the items but that is not a fault of PlayPaw! Good customer service.

"very pleased!"

absolutely amazing customer service and sturdy yet comfortable product.

"I finally found the rucksack I had been…"

I finally found the rucksack I had been searching for on Playpaw for my large, heavy puppy! Communications about the despatch, delivery tracking, etc, were good and written in a friendly, lighthearted way that I enjoyed! The parcel arrived on time and the rucksack is perfect to carry my pup around until he can walk further. Thank you.

"Products from PlayPaw"

I have bought many things from PlayPaw for my cat and everytime I have been satisfied. My cat likes them too as she has hours of fun playing with them.

"Quick and easy ordering and delivery"

Quick and easy ordering and delivery, loved the imaginative emails and Bertie very pleased with our purchase, now he can be carried when he feel tired

"Returns are a nightmare"

Ordered the older and newer version of the dog car safety belt. Older belt worked best in my car.

After emailing playpaw for a return label for one belt I got an email back sevrral days later asking why I wanted to return goods.

I provided honest feedback and asked for a returns label.

Still no return label. Have since emailed again and still no label.

Will raise with PayPal but please think hard before using a company that treats customers like this when there are other fantastic companies.

"Brilliant design of dog car restraint…"

Brilliant design of dog car restraint so that it fits around head rest and attaches to the dog so he can still sit on passengers knee and passenger uses car seat belt. Excellent!