"Genuinely terrible — Avoid"

Genuinely terrible experience. PlayPaw is marketed as a UK-based business with a co.uk website address, but orders are shipped from a warehouse in Dongguan, China and take a really long time to arrive through a delivery company called YunExpress.

Not impressed at all.

"Dog likes it"

Easy to order, kept informed of delivery progress, good quality product, been in use a week now all ok, would recommend

"Can be difficult to contact customer services"

Ordered goods never arrived, attempted to contact by telephone, left voicemails, sent multiple emails without any replies!
I understand that orders can go missing in transit but to have no way of contacting the company is just not on.

Updated
Finally received my order.
When the customer service team did get in touch they were very efficient and understanding.
Has gone some way in returning my faith in this company.

"Absolutely PAWFUL !"

Bought the Cat Fountain which was not in stock.Paid for Priority shipping - took over 3 weeks to arrive as it came from China. After contacting the company I was issued a shipping refund. The fountain then stopped working after 4 days of use. Again, contacted the company and was given a full refund. A very disappointing experience.Please note; the exact fountain available on Ebay for £10.79.

"Lovely pet seat"

Very pleased with ease of ordering and delivery … the car seat is exactly as described and easy to fit and keeps my tiny Maltese secure for the long 5 hour journey we had.
Would definitely recommend 😊

"Shocking customer service on faulty safety items"

I bought 2 safely car travel straps for my dog. It hooks over the car headrest and attaches to the dogs car harness. The attachment strap fell off after a few months on one of the 2 I purchased.

This a safety item to restrain the dog in the event of an accident. If it had failed then it could have resulted in a serious situation for dog or passengers. Did play paw care about this, no, instead they offered me £10 off their upgraded version following customer concerns!

How outrageous is that? They know an item is faulty but they refuse to refund or replace. Instead they try and get you to buy an upgrade! I’m appalled and will be taking it up with trading standards. Faulty and not fit for purpose items are clearly covered in law yet they refuse to abide.

"Thank you PlayPaw"

Thank you PlayPaw I just received my filter and cat comb, so cute. A big thank you. Great quality, will be buying another kitty duvet but for a boy kitten. So over the moon with my kitten duvet and everything else xxxxx

"The floppy fish is very poor quality…"

The floppy fish is very poor quality and within a few uses disintegrated and I threw it away. Strangely all reviews for all products on their website have 5 stars so that is suspicious. My package shipped from China, and turned up within the 9 days they advertise, so I think they are definitely a Chinese company as suggested by others. I am awaiting a replacement fish that I will bolster if it arrives. A refund wasn’t offered , rather a credit for something else or replacement. I’d avoid in future. I’ve rated 2 stars as I am happy with the seatbelt that has 2 connectors which is why I purchased it from them. Update : I have now been offered a refund also and an apology for it not being offered in the first place. Have to say the customer service have tried to make amends , so I feel much kinder towards Playpaw now.

"Well done playpaw"

Ya I found this company good the delivery was not bad at all mind you the website is a bit slow to load and may put a few people of but the quality of there products are good

"Not happy with this company at all"

Not happy with this company at all. I believe they import all their goods from China so nothing is here in the UK which is why I had to wait for my order to arrive.I have my doubts whether they are a UK company. When I tracked my order it was in China. I tried to cancel the order but was told it was on its way. When my order arrived the box was crumpled and there was no receipt or returns label. Although very expensive the cat bowls are ok. Apparently there is no scientific evidence to suggest cats require this type of bowl to assist with their digestive system so this is false advertising. At the end of the day they are plastic food bowls. I would not recommend them. Far too expensive for what they are. The other item I purchased is absolutely rubbish. It is a pet hair removal brush. It is cheap and nasty. It really doesn't pick up hair that well. Again this is a very expensive item. I have emailed asking for a refund for the pet hair removal item but haven't had a response yet.I am entitled to a 14 day cooling off period. I know it states you can only have a refund if the item has not been used, but how do you know if this particular item is any good without using it?!! Avoid avoid avoid.