"Good customer service"

Good communication with customer and updates on delivery.
Product not up to expectations as battery compartment does not close well and although I hope not I think a dog would soon realise this

"Item arrived well packaged"

Item arrived well packaged, kept well informed on status of parcel. No complaints.

"Excellent products from an excellent company"

I've ordered before without any problems & love the products. A couple of months ago I ordered a water fountain, motion sensor, replacement filters & another orthopedic food bowl. Emails told me the order would arrive in three separate deliveries, so when I received the water fountain, I waited patiently for the other items. I was then informed my whole order had been delivered. I'll try & make this brief, I contacted PlayPaw who got back to me immediately & after their investigations, agreed to send replacements. I decided to look inside the water fountain box & to my shock, the other items had been packed inside the box, I ate humble pie & with a massive apology, informed them. From start to finish they were helpful, understanding & professional. This is just to reassure others that this company not only provide brilliant products but their customer service is excellent & they don't rip people off. Well done PlayPaw 😍

"Love the anti-vomiting arrangement for…"

Love the anti-vomiting arrangement for my cat Lady Bede. Wish I'd had it when Tig was alive as he vomited and could have done with such a thing. I love it so much I have ordered another set of bowls (with the cute cat shape). Came well wrapped and didn't have long to wait for the delivery. My emailed query was answered quickly too so Customer Service is good too

"Fab rucksack, perfect for my puppy"

Fab little rucksack to carry my 5 month old cockapoo when her legs are tired when we go on a long walk.

There was a delay in the delivery but I was kept up to date and actually checked to see whether I had the product and kept an eye on it, which I found very unusual and very helpful, this rarely happens with companies I have found.

The rucksack itself has exceeded my expectations and it’s a lovely bright colour so you can’t miss her!

"Absolutely gorgeous bed"

Absolutely gorgeous bed. Big and fluffy. I now want a bigger size for me!
Delivery was timely, although tracking info was a little off in terms of the info that was given. Brilliant customer service. A fun and pleasurable buying experience.

"Great products for our cats"

The feeding bowls and mat are great. Just the right angle so my cats don't get their food everywhere. I was keep updated every step of the delivery process.

"Big fluffy bed"

The items took a while to arrive, but I was given email updates. The bed is fluffy and well made, cats are reluctant to use it but as soon as it is cold I’m sure they will.
Not sure about the pet hair remover though. It removes the hair well but I have to take the fur off the brush myself. Seems a bit flimsy too.

"Excellent customer support"

Updated 27th October 2022

Credit where its due Playpaw have completely turned my review and experience of shopping with them around. I have left my initial 1 star review below as, whilst they totally fixed the issues, the facts that prompted me to make that review stand and if you're reading this because you're thinking of ordering through playpaw or because you've placed an order you've not recieved, the combination of these two reviews should hopefully give you reassurance.

After my initial correspondence with customer support they came back to me having created a voucher worth half of my original order plus free shipping. And confirmed if I was dissatisfied with any part of my order when it arrived, they'd refund back to my payment card. I personally think this was a very fair outcome in the circumstances. My order finally arrived on the 25th October a full 15 days after it was placed. Aside from the initial confusing and irritating emails about shipping etc I was able to properly track my order progress and the items themselves are of good quality and my kittens are happy with them, which is the most important thing! After my items arrived I decided to use my voucher and had a small issue with free shipping which was again resolved extremely quickly by customer support with zero inconvenience to me as they simply created the order for me and I've woken up this morning to an email telling me my item is on the way. As these two reviews show, Playpaw are not perfect but my experience has shown me that they do really listen to their customers and work hard to resolve any issues, which alongide the overall quality of the products, is why I've now given them 5 stars.

My original review posted on the 20th October 2022 is below:

I can't review my products from playpaw as I sadly haven't recieved them despite my order being placed 10 days ago (10/10/22) with no 'stock' issues flagged at the time of purchase. Instead I've recieved a series of 'funny' emails telling me how great playpaw are at shipping my items, all recieved at various points over the last 10 days with no products actually arriving (not seemingly a delivery issue as tracking doesnt suggest anything has even got that far!) As I write this, one item in my order says nothing more than my order has been placed on the 10th Oct but not shipped. Contacting customer services for a refund of this item yielded a very quick response, which was appreciated, however, they've told me all items have been shipped which contradicts their own delivery tracking! They went on to offer of a £5 discount off a entirely improbable future purchase. Nice gesture, but fix the problem with my current order first before trying to get me to spend more money!

There are so many other reliable outlets to buy the kind of products play paw are selling. I wish I'd used one of them! Instead I'll now need to purchase more of the items I've ordered elsewhere as I'm picking up my kittens on Saturday and my playpaw items are nowhere to be seen!

"Great pet bed"

Great pet bed. Lovely and soft. Great buy.