"PlayPaw experience update"

Just an update to my previous review. Playpaw challenged my TrustPilot review and have relentlessly pestered me regarding the defective and poor quality FloppyFish that I bought. While they have offered a replacement and say they want to discuss my experience, they have consistently refused to publish the review I wrote on their website. This will presumably be the reason for all their reviews being five stars. This is completely dishonest practice and I urge anyone thinking about it not to purchase from them. As I said previously, the Floppy Fish is very poor quality. In particular, the battery compartment, being secured only by Velcro, would be easily accessed by any dog with a strong chew and this could lead to serious injury.

"Floppy Fish in bits after 15 mins"

I ordered a Floppy Fish for my 8-month old cockapoo and she loved it, but in less than 15 mins she'd torn it to little shreds! This is not a say toy and I'll require a full refund (I've just emailed customer support, hopefully this will be taken care of without any fuss). What a disappointment!

"AVOID COMPANY"

After complaining about not receiving my ONE product and NOT being able to return another as they will not send a returns note, the company promising a refund back in July, I am now being told they will refund me IF I remove my negative trust pilot review!!!!! I have this on email and am happy to provide proof, so please do not take THIS review down. AVOID AT ALL COSTS!!!!
Edit- your warehouse is up and running? No you haven’t been in touch and YOU STILL HAVENT REFUNDED ME FOR THE ITEM NOT RECEIVED!!!! please don’t put false claims on here. You are a scam.

"Quality customer service"

Excellent and fun updates on my order. I needed to change my item as the size was too big, customer service was quick, friendly and in a word EXCELLENT. Will buy from them again.

"Took a while to come and there is…"

Took a while to come and there is nothing wrong with them but the bowls are too close together for my cats. I use them as feeding bowls only as I use a water fountain separately so for me they’re not ideal but they are good quality so I wouldn’t put anyone off buying them.

"A very satisfied fur baby..."

Simba has taken to the cat cave bed- he is usually so finicky. The quality of the products is excellent. Well Done PlayPaw for such a creative approach to products, customer service and use of digital support/tracking! A massive thanks from us.

"Pawfect!"

Excellent products so sturdy. And excellent service and delivery too. Definitely recommend

"Harness"

Ordered and received no pull harness. Certainly better quality than previous purchases from other sites. Only issue name plates were blank. They have said there's was a problem and will send them on ASAP.

"I purchased because I saw an advert on…instagram"

I purchased because I saw an advert on Instagram. Sadly I realised afterwards, I could have got it cheaper elsewhere but the customer service and updated tracked information I got throughout was truly excellent and most importantly I’m delighted with the item

"Orthopedic Anti-vomiting Cat bowl station"

I ordered the Orthopedic Anti-vomiting Cat Bowl station & two additional bowls. The product is competitively price & extremely well made. There was a slight delay in delivery & the company kept me informed regularly. They have amusing emails & I would recommend them. I've had raised bowls in the past, but they were just elevated off the floor. These are elevated & tilted. I bought clear bowls & they clean very easily.