"House heating "

Excellent assistance with heating/boiler optimal set-up from Nil, after problems maintaining pressure in the house. Good advice provided for future. Fully recommend.

"Top class service"

Consistently great service from NP Works! Always very quick to respond whenever we have an issue, and even give us great advice on how to mitigate recurring issues. Highly recommend.

"Outstanding Service from Nil Parmar at…"

Outstanding Service from Nil Parmar at NP Works Ltd

I would like to express my sincere gratitude to Mr. Nil Parmar, the gas engineer from NP Works Ltd, for his exceptional support in resolving my boiler issue over the past month.

At the beginning of January, my boiler displayed the F76 error code due to a heat exchange built-in sensor failure. Nil conducted a thorough inspection, contacted Vaillant’s in-house engineers, and quickly identified the issue. He went above and beyond by providing me with details on Domestic & General insurance, hoping to assist with a covered replacement.

However, when the Vaillant in-house engineer conducted a site visit, they issued a vague statement that created complications with the insurance claim. Nil took it upon himself to call both Vaillant and Domestic & General multiple times—enduring lengthy calls and recordings—to advocate on my behalf. As I live abroad and rely on my tenants to manage such matters, Nil’s dedication and persistence were invaluable.

Thanks to his patience, professionalism, and expert knowledge, he successfully convinced various customer service teams of the legitimacy of my claim. Unfortunately, due to peak-season delays or staffing shortages, Vaillant never followed up as expected. Despite this, I deeply appreciate Nil’s unwavering effort, support, and commitment to helping me during this challenging time.

This was my first experience working with Nil and NP Works Ltd, and I was truly impressed by his thorough, considerate, and proactive service. I wholeheartedly recommend Nil to anyone in need of a knowledgeable and reliable gas engineer.

Thank you again, Nil—you have been a star, providing much-needed comfort and assurance throughout this ordeal.

"Helpful and efficient - Amazing. "

This is my second time contacting Nilesh as he did a great job the first time fixing a light. This time he was my heating saviour. My boiler thermostat broke and I was left with no heating. Nilesh provided me with some options and explained the differences, pros/cons and costs. He then managed to come and replace the thermostat within 24 hours . They were quick and efficient with the installation and took the time to go over my new thermostat. Very pleased with Nilesh's work and professionalism. Highly recommend.

"Very professional and reasonable prices"

I had an issue with my bathroom and Nilz has been able to come and fix the issue within few hours. He has been very professional and prices are reasonable.

Thank you!

"The team were amazing"

The team were amazing! They fixed my leaking tap incredibly quickly whilst also explaining the process to me. They then noticed a leak in a pipe from my boiler (which I had forgotten to mention) and they fixed that too! Great job.

"Efficient and friendly "

Friendly, responded quickly, kept me informed at all times, Nil and Sean were conscientious in their work and a pleasure to deal with for my plumbing needs. I will use them again.

"Fantastic service"

Great comms, really quick to respond and came out the next day to sort a blocked drain. Really efficient and lovely guys! Would highly recommend and would have no hesitation in using them in the future!

"Prompt honest helpful "

Prompt throughout all experience. honest helpful advice with tips on going forward with project..no charge made and transparent pricing.
Would absolutely use again going forward

"Neil and Sean are absolutely fantastic"

Neil and Sean are absolutely fantastic! Not only are they highly skilled builders, but they are also incredibly friendly, reliable, and patient. They helped us with a range of tasks, including setting up a fire alarm on the ceiling, changing door locks and handle and even working on the boiler and heating system. They took the time to explain how to use and control the heating, making sure everything was clear and easy to understand.
Their attention to detail and dedication to doing a great job are truly impressive. We couldn’t recommend them more highly—thank you both for your amazing work!