"Aweful"

I started my EXT treament im August, i have lost more than half of what i had left, nothing made a difference, i was om 5% minoxidil and Hairclub put me on 2%, i dont think this review will matter because my money is pretty much gone, i am still waiting to see because i have few months left but have no hope, the hairdressers name is Sam she is really sweet but I am extremely disappointed with the results i have spent 4,000 and nothing happend

"A great personal experience"

Starting from the first appointment and hair review to an ongoing salon care, its really a wonderful transformation. Everyone at the club is friendly, attentive and caring. Its a special place, a happy place and a place you look forward to. The stylists are very professional people, they help you get and keep that look, you always wanted.

"Not what i thought"

I was thinking that the Hair Replacement i was getting was different then what i got. Now that i have the hair i have lost hair and if want to feel good and look good i have to keep spending money to get that look. I'm now going through emotional periods where i hate that i every started this journey. The final catch to this whole thing is you meaning me didn't get what i thought i was getting. Its all about becoming a member and paying for a membership. Today i feel mislead and disappointed because i can't afford 299.00 a month for keeping my now bald spotted head covered with this hair so i'm now looking at buying a wig and wearing it until my edges and the big circle around my head that no hair is now grows back. The people at Hair Club are very nice people i had very nice operators that did a great job at applying the hair but if i had of known the only way to wear the hair is to place GLUE TO MY SCAPE i would have just cut off my dreads and went low fade afro. But you live and learn. Now would i do this again NO. But i have learned a great lesson research research and research again before you do something.

"Hair Club"

Hair. Club has helped me realize the confidence of looking great again. Several compliments on my overall health and appearance have helped with that aspect of my life.

"Customer service"

The salon could be more customer service oriented.

"Mostly happy, some hesitations"

I like my hair most of the time However, stylist change too often. I have had three leave after I got used to them.
Also, appointments are difficult to get when convenient.
Service is expensive.

"Disappointed"

one "salon service" per month and not able to get a appointment for it when you need it is very frustrating. The appointments being cancelled for the salon services on the last minute is unacceptable and then being told that there is nothing available until next month is very disappointing.

"Overall product and pricing models are lacking"

I am on the Gold plan which at $400 is the most I can afford to pay per month. I get a new unit every 8 weeks, but the product is not designed to last more than 5-6 weeks without deteriorating. Also, the pricing model for the gold package is too rich for the service you provide. Only being granted to one "salon service" where the unit is cleaned and professionally reapplied is inadequate. The unit comes off after 12-15 days every time, thus the other 15 days in between salon visits I'm forced to deal with the glue and reapplications on my own. I get you run a business, but charging an additional $150 for Diamond to get you one additional salon service and a 6 week wait in between new units is steep. Your margins must be fat as a company and you need to improve your product quality or cut your customers a break. My overall quality of life is poor with your product.

"Just want to sell product"

I went there to discuss about permanent hair treatment but consultant was forcing me to get the temporary hair treatment

"Excellent"

I have been a client for over 25 years. I have always had great service.
I have been with the same hairdresser for at least 5 years.
She knows exactly what I want and always does a great job.