"Disappointed"

Hair was on back order and was asked if I would like temporary hair and that they would match the colors to hair on back order so I said "sure, why not?" - bad mistake! The temporary left over old hair was crap and I mean crap (the color was beautiful - 3 colors I ordered) but the hair cap was way too big and they cut it and cut it again and cut it again and it was a disaster. Glue was stuck to my skin and the hair/glue had a odor that was not pretty and I was embarrassed to be seen. I had to vacuum my bathroom floor every day so much hair fell out and it itched and my scalp was red and painful. After wearing that horrible hair for just shy of a month, the new hair finally appeared, but was a total different color than expected (darker) and it was only 2 colors not the 3 colors I had ordered (brown, red and streaks of a bronze like color) and when I mentioned it, I was told no, the 1st one had 3 colors, this one only has 2. The first one was temporary old left over hair!!!! And was supposed to match the one I have now! Ugh!! Also, you all said I can pull it back and it would look normal and it does not! You didn't cut some of my own hair, which is curly, and it looks stupid when I pull it back. I am so disappointed in the service provided. And the money spent is way too much for the service I have received thus far. I never give bad reviews, but you all so far are a big disappointment in my book. Although, the staff are all very nice.

"Regrew edges."

It works. Because of braiding some of my edges were pulled out. Hair Club gave me back my edges. Before Ifelt so insecure and would disguise my missing edges but now I feel I can conquer the world. Thanks Hair Club. You delivered. Very satisfied.

"Great"

Ever since I started, with Hair Club, I have been treated as nice as anyone could ask to be treated. If I have any questions all I have to do is pick up the phone, and get the answer that I needed. Hair Club offers Great service, within a Great atmosphere. I'm glad that I found Hair Club to help me with finding the solution to my problem.

"Great Personal and Private Care!"

Recommended to all women who want the TLC in private setting!

"HC is the best."

I'd recommend this company to anyone looking for hair loss solutions.

"Great hair exploration!!"

I have been a member for 5 months. The staff is super friendly, sensitive, and versed in the business. The only complaint is the lack of hair stylist. Finally, they hired one (Stephanie). Now, I walk out with my hair looking natural and stylish; not like a high quality wig. I feel like a movie star after Stephanie's magic. They need more Stephanie's (hair transformers).Other than this one issue, HC is the best in the business for hair-challenged men and women.

"Stylist in Austin"

Dani is an excellent stylist: He listens to my concerns. His recommendations reflect a knowledge of his experience. Makes an effort to provide great service.

"No good"

I did not feel reliable

"Good Service"

Good service. Stylists need to take a breath between clients and actually look at the files for the clients they call in. Way too many times all stylists are asking me what I am their for, a frontal, a full service or a cut in. When they guess right they don't remember my hair style when they remove my old system, forget I take color on the perimeter, etc etc etc.

I have had system since 1987 and the salons which are thought highly of know their clients and their needs. Notes are updated and actually reviewed in the file and a quality assurance manager is actually going room to room and checking quality rather than asking, "hows it going" and moving on to the next room.

Customers pay attention

"appointments and availability"

The client must have participation in the schedule of the appointments and the center should have more stylists to offer more availability.