"Delivery"

I placed an order on 22/01 - tracked 48 hour Royal Mail delivery

Arrived on the 23/01 @ 13.21

What brilliant service

"Here is a letter I have sent to trading…"

Here is a letter I have sent to trading standards. If anyone else is experiencing shoddy customer service and bad attitude from this company, google trading standards Lancashire .l followed by the letter sent

To whom it may concern



I have a serious complaint which I would like to address to you regarding a business which I believe are providing not only a poor but potentially dangerous service.

On 2nd January 2025 I placed an order to My Pharmacy for 50mg of Numark which is an over the counter sleep aid. I paid £5.49 for the product and a further £7.99 for next day delivery totalling £13.48. I was disappointed that the following day my product did not arrive but I remained patient, it was the day after that I received an email to confirm my medication had been delivered. I was confused because I had no parcels arrive so I gave it until the end of the day.

Upon my purchase I was asked to send in a photo of my driving licence as proof of who and where my medication was being delivered to, and I had to complete a questionnaire which tells me that they were attempting to be vigilant on making sure that medication is reaching the correct people, and that it is safe for them to take. When my purchase did not arrive, I had to go to a pharmacy and re purchase this medication where I was questioned about my health and warned of use before they allowed me to purchase it, so it is clearly not given to just anyone as it is locked away behind a glass cabinet. I later looked at the confirmation photo proof of delivery and was shown an image of a house with a completely different door number on the front to mine, and was not even any part of the building which I live in.

I emailed the company 0n the 4th January and was finally responded to on 7th Jan when I re emailed them pointing out how unprofessional they were acting. They asked me to confirm my address to which I did and I was ignored again until today when I emailed them asking for my refund. It was then that they pointed out to me that my post code had been entered incorrectly by the 2 last letters, but the rest of the address was correct, although this may have been the case, my full address was still present, and they had also received my driving license with my full address on, so my concern is that this company is not cross checking vital information with the proof which they ask customers to send in, so medication is just getting sent anywhere, not to mention that it was delivered to a different house number all together. Their argument was it was delivered to a neighbour but the image clearly show the parcel sat on a door step, so my response back to them was if they delivered this medication to a neighbour then it would have been taken in, but it wasn’t it was on a door step, so why not leave it on the door step of the correct house number if nobody was home because nobody was clearly home at the neighbours either. It was also stated that this parcel had been signed by myself at an address which I don’t know where it was sent to.

It greatly concerns me that this company is not cross checking addresses, and they are not handling deliveries with care, I also got this impression from other customers whilst reading their reviews and this needs to be taken seriously. Medication is no joke and should not just be left on someone’s doorstep, especially when it’s the wrong doorstep.

21/01/2025
Update to respond to the outright lie about not asking to address correspondence. On 2/1/2025 at 01:10am I sent you a photo on my driving licence as requested BY YOU!

Just be wary people about ordering from these cowboys, you won’t know what’s in your meds.

"Extremely quick and efficient"

Extremely quick and efficient. Excellent communication throughout, great range of products so will be my go to pharmacy from now on. Highly recommend. Thanks for sorting me out.

"Very good"

Very good, usually on time.

"There was nothing wrong with the…"

There was nothing wrong with the medication but when ordering I was asked for date of birth but instead of being able to write it down in the usual way , I had to move the calendar provided , which started in2024 ??? And scroll back one month at a time for 84 years !!!

"Great pharmacy"

As always when I order something from mypharmacy it arrives very quickly and not damaged. They have lots of products to choose from and are very competitive on prices.

"Excellent Service.. recommended "

I have used this company 3 times now.. Initially was not sure about ordering medication on line but this site has been great from the start.. I ordered antibiotics for a tooth infection on a Thursday at 4.00pm received by special delivery Friday at 9.30.. a godsend.. I would recommend this site if you need medication straight away if you are unable to get GP or dental appointment

"All good"

This is my second time purchasing from MyPharmacy and they have been a godsend. They truly provide a great service

"Ordered some pills"

Ordered some pills
Never arrived and was given tracking information and still not received it 3 weeks
Later. Won’t order again . Had go boots and buy more pills so I’m
Out of pocket .

"Too Slow to Fulfil Order"

Ordered item 08.30 Thursday, I contacted them via email and their online contact us page. The reply was it would be processed by midday Friday. Friday 12.30 showing as processing. Emailed/Contact us form to cancel order bought elsewhere. 20 minutes later received an email to say it had been despatched. 10 minutes after that received an email saying they could not cancel because it had been despatched. Poor customer service and to slow on this none prescription order, I won't be using them again.