"Marrakech Mint Green Tea"

I'm afraid that the changes made to this tea are not great. It used to be a wonderful flavour of peppermint but now it is a spearmint flavour...I will have to look elsewhere for my supplies in the future unless Whittard return to the original recipe.

"not arrived"

I placed an order on 29th August and, 12 days later, it hasn't arrived yet. I sent an email to customer services 5 days ago and was told that my items have been returned (no delivery attempted) and I'd receive it soon, but they didn't say when... Still waiting.

"Item not arrived"

Been asked to review my purchase which hasn't arrived yet. Was told to allow 6 working days, but 9 working days on and the order is still being processed according to the online tracker. Not impressed with the incredibly slow service. No email to explain if there is a problem so just left wondering and waiting if my teapot will ever get to me.

"great!"

Teas taste amazing!
I ordered Dreamtime, Mulled wine and Baked apple and they're delicious!
I also got 3 free teabags as a lovely gift, even though 2 of the testers of just purchased 😂

Will be buying again!

"Great tea friendly staff"

Excellent quality tea, the staff in the shop are very friendly and knowledgeable. Very willing to offer advice and information. Very good website, however postage speed isn't the fastest... At best 3/4 days at worst 5/6.

"Nothing special"

When I visited Whittards in Southampton today it was nothing special. OK, lots of tea and some other things. The shop assistants were ok, nothing special, a bit like in every shop, not especially friendly, not impolite. The redhead was friendly, the girl with dark hair was not particularly friendly to any customer apart from to a man, obviously an acquaintance, who came in. With most customers she was morose. Range of merchandise: lots of tea, some nice crockery. I found a lot of the items overpriced. Visit if you like a nice clean shop, but the teas on offer to taste are horrible and sweet.

"Great"

Great experience, delivery a bit delayed due to delivery service provider. Delivery provide informed and kept in touch. So far so good.

"Trusty as usual!"

No problems at all; neither in ordering nor delivery.

"massive mugs"

thrilled with mugs especially the price. ordering, delivery and so on was quick and easy. very happy bunny

"Very disappointing experience"

The teas I was able to order were good, but most of the teas I usually order were unavailable. Very, very disappointing.