"Mat cracked after 3 months"

Mat cracked after 3 months . Wrote to Floormats..no response. Put a poor review on the website..was not published. Bunch of con artists..avoid !!

"Another polycarbonate floor mat failure…"

Another polycarbonate floor mat failure to report. My home office is carpeted yet this expensive £64 floor mat cracked after a few weeks use. I submitted a request for replacement or money back, but have received no response. They don't care about their products or customer support -offshore firm

"Size!"

Size!
Bought a polycarb floor mat for a hard floor to go under my office chair. Okay - though pricey! - but seemed a bit small. Ordered 90 x 120 which is one of their standard sizes, but it actually only measures 114 x 85. When I queried it they directed me to item 2.1 in their T&Cs that says their sizes are only accurate to +/- 5%. Why??!! And why is that hidden in their T&Cs and not notified at the point you actually pick a size? I asked but they didn't answer. I had a piece of granite cut to fit my hearth and that was perfectly accurate, not sure why plastic would be problematic!

"Dust mat hell"

Ordered dust mat, slow delivery and when it arrived extremely disappointed with the colour and quality. I complained several times, terrible customer service no refund so now stuck with a hideous mat and the company never mentioned on their website it's not a uk company either.
I feel completely conned, steer well clear of these jokers.

"Avoid. Awful. Mat cracked and splintered after 4 weeks use."

Avoid. Ordered polycarbonate mat for computer on carpet. Cost £64.99 with shipping. Took 4 weeks to arrive from EU. They are not UK based despite .co.uk address. The mat has cracked all over after 4 weeks usage. Do not recommend. They have zero after sales support too.

"The uncrackable mat cracks!"

I bought a mat from this company to go under my son’s office style chair in his bedroom. I had previously bought a cheaper one which cracked and I was induced into buying this one by the “guarantee” that it wouldn’t crack. I even asked Customer Services on email directly. Guess what… it cracked. And they offered me an 18% refund, upping it later to 23%!!!!

"Slow delivery, terrible quality product"

Ordered from the company's professional looking website, got a confirmation of order email. It took something like a month for the item to arrive (I'd almost given it up for lost at that point).

Initially, the product seemed good: stayed in place on carpet, good texture, quality appearance. However, within about 2-3 weeks of installation, the mat cracked under the rollers of my office chair. These cracks have propagated and now shards of plastic/acrylic are regularly coming out, and the cracks cross nearly the entire width.

Would strongly advise avoiding purchasing a floor mat from this company.

"Avoid."

I really should have read the reviews before ordering -Ordered 2 mats, nothing arrived - I enquired and they "couldn't be found" an investigation would take place. A couple of weeks later I was told they went missing and another set were being dispatched. They never turned up either and apparently the courier lost them this time. I got a refund in the end. Original order was end Feb, I eventually got the refund at the beginning of June

"No delivery and no refund"

Wish I had seen these before I bought. I didn't receive anything for a few weeks, I chased and heard the usual will look at the delivery/tracking etc as others have seen. Not able to provide me with that information though. Now offered me 15% refund - for what I have nothing! Total scam and will not deliver any goods. Referred the case to Paypal to get my money back. AVOID AT ALL COSTS!

"PRO chair mat is completely useless"

I ordered a PRO chair mat for medium pile carpet and was pleased to start with, but within a month it had cracked in 3 places and 2 weeks later is so broken it is unusable. Although the website says they respond to queries in 24 hours, I have had no response at all to 2 emails and a website contact message. Terrible customer service, and having read other reviews now I wonder if I will hear from them at all. More expensive than other brands but much much worse!