"Bad product and bad service"

Bad product and bad service
Many months after our first complaint about a product that broke up after very little use, which we have followed with more complaints, we have yet to speak to anyone or get any sort of response, never mind a refund. I hate to complain, but this has got to be one of the worst companies to deal with. I can only think of one other company that I have dealt with, which could compete for poor service and products. For the record, this is the item:
Date 25/10/20
Size 90 x 120cm
Price £49.94 inc VAT
Invoice F3047707
Order number F300049528

"Absolutely useless"

Chair Mat for Carpet Floors - PRO Series

My mat took over a month to arrive, although it is a co.uk website and they give the impression it will be delivered quickly from the UK it was stuck in customs for a month.

Then within a month of getting it it is cracked and broken and will have to be thrown out shortly, terrible product, terrible service! £60 wasted.

"Poor quality product and limited…"

Poor quality product and limited response to emails. I'm going through Resolver UK to get my money back as well as card chargeback, as they only offered a partial refund (first 16% then when that was refused, 23%) for a office chair floor mat that was not fit for purpose and useless within weeks.
They've recently been written about on Which. Links can't be posted, but search for: "Don’t buy: Floor Mats UK breaking consumer law, warns Which?"

"Still not delivering"

Still not delivering, still not helpful and still an absolute disgrace.

"Terrible company.AVOID AT ANY COST"

Terrible company.AVOID AT ANY COST. My cost is wasted £45 for mat which never arrived. Then- I looked up company reviews and realise they have an unbelievable poor rating and have'n bothered to respond at all to any negative revues for ages. SO DON'T USE THEM. GIVE YOUR MONEY TO A GOOD CAUSE INSTEAD. YOU WONT GET A MAT BUT YOU WILL FEEL BETTER AND SO WILL A DESERVING CAUSE. AVOID AVOID AVOID!

"Don't buy from Floormats UK"

Purchased a PRO quality floormat and within weeks it cracked. Emailed and phoned re refund but no response. I'm now stuck with a degenerating floormat and I suspect I'll not see a refund from this company. I'm taking it up with my bank to see if I can get a refund via disputed transaction. Overall - cheap products, terrible customer care.

"Do not buy from this company"

Do not buy from this company

It appears stock is not held in the UK and so they will lie, say whatever it is you want to hear while delivery is delayed. It took over two months to get what I ordered despite promises it would be three days.

"Avoid at all costs"

I wish I had read these reviews before buying my floor mat - it started cracking within about 2-3 weeks of use, and is now in pieces. Despite accepting in emails that the mat must be faulty, they said I could only have a refund if I paid for the postage to return the broken mat, making any net refund too small to be worth it. As an alternative I was offered a 16% (!) discount, on a useless product. They have been ignoring my emails since I asked how to escalate the complaint.

"Shameful"

Do not bother to deal with this company. Their products are not fit for purpose and they don’t care. They do not answer the phone or emails. I bought an expensive office chair mat that was used correctly but simply disintegrated below me within weeks. Their reviews speak for themselves. They should be ashamed of themselves.

"Ordered the mat which took 4 weeks to…"

Ordered the mat which took 4 weeks to arrive, I thought I had been SCAMMED! Costed over £90
Mat was put down and after 2 weeks cracked.
I was asked to return the item at my own cost or they would offer a 23% refund.
They don't return my emails, answer the phone or respond to the online form.

DO NOT ORDER FROM THIS COMPANY. TERRIBLE PRODUCT