"Exactly as described, excellent service"

We have just had our sofa delivered: it is beautifully well made and extremely comfortable. Exactly as described. The sofa was delivered on time, and the company were helpful and efficient from order ( answering questions, sending samples) to delivery. Would definitely recommend

"wait and see"

Good service and delivery but as yet very uncomfortable , I’m hoping they ‘relax’ a bit
As I now have hip ache from sitting in what feels like hard cardboard

"Let’s see how good they really are?"

Purchased two sofas form this company mid 2017. Delivery was late but we did not mind. Sofas look good but on close inspection the leather appear a lot thinner than our previous chesterfield firm another company. We started to notice a mark on the arm of one of the sofas after a couple of months- the leather appeared to be laminating? Only on a small area about 60mm x 60mm we took photos and sent them to the company. The company informed us that they had spoken with the leather supplier in Italy and they suggested it could be wax coming back though the leather or maybe a reaction to some kind of skin cream??? We did not accept this and they sent a technician who carried out a rub test and a heat test which showed no signs of contamination? However the technical did say in his report that the cause was possible “ contamination “ the company forwarded the report and told us we must have spilled something in this area??? And that it was not a manufacturing issue? They appear to be under the impression that this is a satisfactory conclusion?? I have requested that they make good the faulty goods or refund my money.

Unfortunately your technician was unable to determine what had caused the issue? As per his report he was unable to give the cause of the issue and for some reason ruled out s manufacturing issue? Taking the easy route by SUGGESTING contamination. As stated many times whilst in our position this has not occurred! Hence any contamination must have been caused during manufacture. Your suggestion that we should pay circa £500+ for you to repair this is totally unacceptable. As you have been informed I will be taking appropriate action to recover the cost of the sofa.

"This company were a pleasure to deal …"

This company were a pleasure to deal with from placing order, right through to delivery! I ordered 2 sofas and they are absolutely beautiful, so well made and comfortable and the two delivery men were efficient, courteous and got the sofas in the room with ease (a fete I thought may be impossible). Well done *****

"Perfect sofa, some slight customer service issues"

Sofa is absolutely perfect - we asked for some slight changes from the original design when we ordered and this was not a problem. However there was a lack of communication about progress with the order and we eventually phoned to be told that the sofa would be taken to the couriers on the next available slot. However this did not happen and we had a delay of over a week waiting for this to happen. Additionally the delivery address was initially wrong which I picked up when I read the invoice.

"Very pleased with both the product and …"

Very pleased with both the product and the service.

"Very pleased."

Two leather sofas delivered two weeks earlier than estimated. Good quality, great value and very stylish. Would recommend.

"Perfect chair, slightly disappointed with sales service"

The chair was a 40th Birthday present for my husband. It is perfect and he loves it. Our only disappointment was that we asked to buy the throw it was displayed with in the showroom. We were told we couldn’t as it was a discontinued line. When we asked to buy the actual showroom throw we were told we couldn’t as it was needed for a display in an exhibition. We found this bizarre as there seems little point in continuing to display an item that can no longer be ordered. Staff weren’t very helpful with regard to this issue.

"Great chair"

Great chair, great delivery service

"We travelled from Portsmouth to …"

We travelled from Portsmouth to Manchester to view the range of sofas and look at the various leather types. Because we have two chocolate Labradors it was important to scratch test the leather. The lady assistance was very helpful and we were able to see into the factory from the show room. The sofas are amazing nothing like anything available from chain/high street stores. Also the delivery men were fantastic and very polite.