"Disappointing service"

Chose the leather we wanted from three samples and placed the order for Manchester wing chair. After only a couple of weeks I had a call to say the chair was ready and the couriers would be in touch within the next two weeks, they weren't I rang Chesterfields and was told they have no record of my order, despite having taken full payment.
The order was eventually traced a couple of days later and the couriers made contact and arranged to deliver.
The chair made it in through the front door but was too big to fit through any internal door frame, fortunately it went in through the double opening conservatory doors, I was then able to get it through a patio door which had the handles and track stops removed to allow it to slide open a precious few inches more and then through another set of double opening French doors into the lounge. I was not at home to witness the couriers but my wife was not impressed with their attitude to what they said was a common problem. If this is the case then customers should be advised when buying this particular chair,
Having said all this I am very pleased with the quality of this chair. There are several companies manufacturing this type of product, some at considerably more than I paid, the workmanship and materials I cannot fault. I would buy from this company again but take a van and pick it up myself.

"Excellent quality chesterfield suite"

It was a pleasant surprise to see the chesterfield suite I have ordered on line. Excellent craftsmanship. Recommend this company to anyone as it offers good value for money. Sales staff could be more professional in their dealings with the customers.

"Excellent service...wonderful sofas"

I wouldn't hesitate to use this company again, the staff were a delight to deal with. My e-mails were always answered promptly. Great quality sofas at sensible prices. The delivery men were so helpful and pleasant too!

"Chair is excellent."

However, due to administrative errors, delivery was delayed by over 2 weeks.

"Terrible experience!"

The worst telephone comunication with a smarmy sales person, who I phoned 3 times to make sure you had the correct delivery address. I got so angry with salesman that I had to come off phone and calm down took me an hour! The end result was that my chair went to the wrong address ahhhhhhhhhhhh!!! I wasted a whole day waitng in for chair and on the phone to delivery man ( who unlike your staff was kind, polite and understanding. The chair it's self is ok not outstanding and smaller than it looked on the website. I think you owe me some compensation for my wasted phone calls, unhealthy bad moods and huge waste of my time. I think you need to tape your phone conversations and then you might realise how rude and obnoxious your staff are? Completely ruining your company.

"Great service"

From start to finish the company were great nice and polite on the phone, a number of swatches were sent to decide the leather of choice and the sofas were delivered two weeks earlier some can't complain a great service

"Not as expected"

Overall I am satisfied with the design and colour of the sofa set but they came up extremely small. Had I known they were this small I would have ordered a four seater. Delivery was flawless, the delivery guys did a great job, were respectful and handle my furniture with due care. My only critismn is that the pictures in the magazine and on the website are very deceptive and make you believe the set is bigger than it really is.

"Appalling customer service...best to avoid this company."

I ordered a corner sofa in August 2014. This was a sale item forma modular range and was duly delivered. I then decided to order two more seats to attach to the modular sofa. I did this online; order acknowledged online, along with all terms and conditions. At no time did anyone call to discuss my order. The chairs arrived and when we opened them it was clear the leather was a completely different colour and a different texture with a very obvious mottled effect. In addition they had been incorrectly manufactured and so we were unable to attach them. We immediately informed the company but were advised that difference of colour was to be expected due to varying batches of leather. They said that this had been explained when they rang to discuss my order, and apparently they suggested sending a swatch to colour match. This did not happen- the phone call never took place! Had I been aware of this of course I would have sent a swatch, after all £700 on two chairs is not a paltry sum as well as the cost of the sofa. Despite many complaints through conversation, email and letter, all we received was an offer to repair the chairs so they could attach. They were collected in December and after chasing up, returned last week (minus any fixings). So... we are now left with two chairs that look absolutely ridiculous against the sofa as they are a different colour. They are completely useless to us and I believe the only way we can rectify this is if we pay another company to try to dye them to match. After spending well over £2000 with this company I have to say the customer service is appalling. At no time have we been offered compensation; all our complaints have been dealt with in a glib manner which has left us extremely angry. The bottom line is that I was NOT offered a colour match service so the Chesterfield Company have clearly failed in the most basic customer service. To make matters worse I have now noticed a fault in the leather of the sofa and I really can't bring myself to complain as I know what the response will be. I so wish I had never encountered this company.

"Fabulous British Made Sofas"

What a great company my sofa is fantastic after ordering online the service was excellent. I was kept up to date regards my order & delivery. I am so pleased with the quality of the sofa it's a classic piece of furniture that will last for years.The delivery guys were helpful & curtious. I would highly recommend this company it has a great team & superb top quality sofas.

"Sofantastic!!"

We wanted something different for our living room, something that oozed quality and style. We searched all the usual sofa companies and kept coming up with the same old stuff. After a year of looking we found the Chesterfield Company online and fell in love with their art deco sofas. We ordered and they came. The are vintage aniline mahogany leather, seriously comfortable and a great talking point. We couldn't be more pleased!!