"Thank-you for getting my sofa to me before Christmas!"

We visited the showroom a couple of times, the staff were really helpful and knowledgeable about the products.

We ordered a new 2seater chesterfield for our new home, and couldn’t be happier with it. It was made just in time for Christmas for it t be showcased to the family. Thank-you for all your help.

"What a wonderful sofa."

The pre-sales support dealing with such things as which leather would suffer dogs best and swatches, was excellent. The sofa delivery was smooth and when promised. The sofa itself is wonderful, just stunning. The only thing that stops me giving 5 stars was the communications once we had ordered the sofa and paid the deposit. The confirmation was using the name of the old model, the final processing of payment and fixing of delivery times took longer than it could have, given that the sofa itself was finished ahead of time. Such little things that could be put right very, very easily...

"Great to deal with, lovely sofa's"

Great service all the way down the line with these guys. We actually called into their showroom to see the sofas up close and they were only the second place that we had planned to visit.
Lovely sofas, great service and delivery was perfect.
I would certainly recommend.

"BEWARE OF THE WEEK DAY STAFF"

very top class workmanship put into make these chesterfields but the mon-fri staff who answer the phone dont know the truth and tell you rubbish and made me a very unhappy customer and would not buy from the staff again after the way i got treated.and they offer delivery with the white glove delivery and don wear white good and cut the packaging around the sofa with a stanley knife and one wrong slip and its not what you want too see. not impressed one bit

"Extremely pleased with my Heaton sofa"

Very pleased with my ruby red Heaton sofa. It's beautiful leather, a great looking sofa and the bed is superb quality. The Chesterfield company were a pleasure to deal with and delivery was quick. Delivery company were great to deal with and phoned me on request half hour before delivering so I could nip home in time. All very smooth.

"Quality product. Nice people."

Very pleased with sofa. Looks great and made in England. Everybody at The Chesterfield Co. were nice to deal with. The delivery guys were really friendly and helpful too. Highly recommend this company.

"Excellent"

Ordered two sofas online four weeks ago and they arrived today. The delivery was on time, in fact they sat outside the house for 10 minutes because they were early and then cleared away all the packaging when they left. Sofas are great. Exactly what I ordered. Would definitely recommend to anyone.

"Great design, excellent quality and fantastic service at affordable prices..."

Whilst trawling through the internet looking for Chesterfield style sofa manufactures I came across the Chesterfield company who seem to specialize in this style of sofa within the UK. I was very surprised and pleased with the ranges they offered and better still they have a show room open to the public. My wife and I decided to take a trip out to see the range in the flesh to access the quality, design and comfort of the Paxton range. With being a product designer and owner of a furniture manufacturing company myself I have big expectations regards to design, build and quality ‘We were not disappointed`. The staff were great in helping us select the colour and grade of leather we required with plenty of examples of the them on other sofas within the ranges. Lead time was quoted at between 5-6 weeks which is really good given they are made to order.They finished manufacturing the sofas within the six weeks quoted and were delivered to my house bang on time …..it doesn’t get better than that ! I have to say it was a very pleasant process from start to finish and would recommend the Chesterfield company to all my friends and family.

"Bad quality sofas and awful service"

I wasn't happy with the quality of the sofas I ordered, and told them within 24 hours of receiving. The customer service team have no concept of customer service, and refused to take the sofas back unless I paid a huge amount for them to be picked up.
They act in a very blameful and rude way as if the customer is wrong and it's your fault.

I am not paying the return costs and will be asking my credit card company to cancel the transaction, I will also be complaining to trading standards as they are refusing me my consumer rights to a refund if the item isn't fit for purpose or what I ordered.

Chesterfield company are welcome to collect the old sofas when they like but I shan't be paying for it.

"Items not as described, rude staff"

The images of the leather finishes and descriptions of the leather finishes are incorrect and misleading, causing us to order the incorrect style of leather.

The sofa was described as 'two tone' with the majority of the sofa being the lighter tone, when it arrived it was all one tone- a very dark (almost black) brown and wasn't 'antiqued' as described.

We sent photos of the suite to them. [name] was very rude and abrupt in her emails and refused to aknowledge that this was incorrect, and when we asked for it to be changed she said that we'd have to pay £280 just to get the sofas returned, even though the initial delivery cost was only £40.

Wouldn't recommend