"Great customer service!"

Well worth the trip from Derby to Manchester to have a look around the showroom. Quality products at extremely good prices.
Special thanks to Luke who served us on the day. Really excited about our sofa.

Katie and Stephen

"Best avoided"

Our leather chair was delivered with a caster broken off so that it tilted over to one side. Although we had paid for premier leather it was of a poor quality. Chesterfield company offered to repair the "new" chair but we have totally lost confidence in the quality of their products so asked for a refund. They then charged us £225 for returning faulty goods!

"Poor Service,Communication, and Manufacture"

I ordered over the Internet and the only contact from the supplier was when they wanted me to pay, nothing was discussed about the setees or the fact that I was getting the same sette style but two different heights. The leather on the setees was nothing like the swatch. They were two different heights due to one being a sofa bed. Neither of the cushions on the bed setee fit properly . Finally I had to organise delivery myself as the customer service people were incapable of getting a delivery or more than likely could not be bothered , because when I contacted the delivery people they arranged delivery within 15 minutes, the delivery people, not Chesterfield, were excellent. I Telephoned to complain about setees and I am still waiting for call back, over all rubbish! Would not reccomend ordering over Internet or in person, terrible customer contact and service. I have no doubt this will be ignored and not displayed however I will call again because I am still unhappy with cushions that do not fit, rest of it we appear to be getting used in this country, poor product definition, poor service and terrible customer liaison. I doubt that I will get any response from this either or that it will get displayed in any meaningful place.

"Excellent sofa"

Bought a chesterfield sofa with premium leather. Delivered within the promised time frame (just before christmas) and the sofa is lovely and soft. Great buy would recommend to anyone.

"Delighted"

Ordered samples on line & ordered 2 sofas. It was a risk but it definitely paid off. Sofas are fantastic, they look amazing & are really comfortable . I would recommend them to friends & family.

"Very satisfied"

Received 2 sofas .one Chesterfield and one royal Henley.Both were better than we expected for the price.look great in our new flat..

"Black Balston Chestergield"

Very quick turnaround for a 3 seater and 2 seater chesterfield set. It took 8 days from order to delivery. Excellent quality sofa delivered. Very happy alround.

"Great Product, Great Service"

Ordering our Chesterfield was very easy. The Company was clear and accurate on the timeframe. The sofa is lovely - great quality, looks great and is very comfy. Would definitely recommend!

"Chesterifeld Company themselves are fine, delivery sucks"

hi
The production of my chair was quick, I've received good service.
But I got in touch with them to check delivery date, I was told the item was despatched to the delivery company some time earlier.
It turned out the chair was stuck in their warehouse for some time, then when I was trying to arrange delivery, I was given just one option and if I could not make it, next slot was after New Year (I ordered the chair mid Oct).
Chesterfield company should review their delivery arrangements.
Edyta

"Poor communication"

In short, good product at reasonable prices but...the communication was awful.
Placed order, paid money, had one email then nothing for almost 6 weeks. After calling the office several times I was told someone would call with an update but nobody did.
After chasing, their shipping arrangement with their 3rd party was poor. Our sofa sat with the delivery agent for 4 weeks before Christmas waiting to be scheduled for delivery!! I had to chase almost daily for a week to get an update and was told to deal with the shippers direct! the sofa arrived on December 23rd.

I think they could do much better on the delivery front.