"I paid over $2,000.00 for custom made…"

I paid over $2,000.00 for custom made blinds, made to measure. The blinds haven’t been installed properly and my property has been damaged in two areas. At the moment I’m waiting for the staff to get back to me with an outcome. I will post more later.

"Service by staff from quotation through…"

Service by staff from quotation through to installation was exceptional and we love the blinds and shutters we had installed.

"Fixing It."

We have used your company before and there was a problem initially. What impressed us and why we gave you return business was how quickly you fixed the problem at no expense to us. Anyone can have a slip up but the real test of a company is how they behave when this happens. You were excellent in accepting responsibility and fixing it. Thank-you.

"Happy with our new curtains"

Happy with our new curtains. Customer service in between Livio quoting and Steve and John installing was a bit hit and miss. But overall not a bad experience

"If you are looking for a reliable…"

If you are looking for a reliable company and consultant you can't go wrong with Victory and Adrian. Service is great, staff are very friendly, communication is fabulous and they practice social distancing at all times.

"Excellent service by the whole team"

Excellent service by the whole team. Our Installer was quick and efficient and a lovely person to deal with.

"The lady providing the initial…"

The lady providing the initial assessment was very helpful, and provided us with curtains we like. The delay in delivery was probably unavoidable. Then every thing went very bad.
1 The insistance that full payment be made before we could even see the curtains is very unprofessional. We had paid $1000 as deposit. It is normal for final payment to be made after final approval.
2 The installation was never done. The men delivered the curtains, but said we needed different fittings etc then disappeared.
3 We rang Victory curtains to ask what was going on after waiting a week, and was told that the job of hanging the curtains was signed off,
4 I agreed to new tracks and received a description of all the tracks to choose from. I found this was confusing, as I did not know which one to choose. It was also, I considered, very expensive.
5 I had to employ a local handyman to lower the railing by 5 cm , a simple task that the men sent to install should have done. This could have been anticipated by the lady who measured the curtains
6 I had to purchase more rollers from another curtain shop. Efficient installers would have had them in their van.
7 The curtains are well made, and look beautiful now they are hung.

I would never recommend Victory curtains to anybody

Graeme Correll

"Great team"

Penny was wonderful in sales, very knowledgeable and patient as we were trying to work out what to do with the new window treatments we needed. The installation team were also friendly and efficient. We are very happy with the result.

"Impressed with the quality and will use…"

Impressed with the quality and will use your service again

"Poor quality and service"

I had 2 sets of curtains installed and 2 plantation shutters (total $7,000). The shutters were ok, but both sets of curtains were problematic: not enough carriers for the hooks, both are too short, the stitching on one set is unfinished, the wrong ends were delivered for one of the curtain rods.

I would have thought that a company as well known as Victory would be able to get some basic curtains right. I'm still waiting for the faults to be rectified, and they were originally installed on 17th June.