"FRAUD: THEY CAUSE FINANCIAL PAIN"

Received nothing! NO answer to my emails! When I tried to reach LOVE THE PAIN via Instagram, they blocked me. Never buy there!! There is also no imprint, they do not offer PayPal - a scam page! LOVE THE PAIN - a joke! they CAUSE FINANCIAL PAIN! To their Customers.

"9 months. Still no delivery."

Placed an order of $300 in October. Still haven't received my order.

"Don’t order anything from this company!!!!"

Don’t order anything from this company! I have the same story like everybody else. 7 months , still waiting. This company shouldn’t exist !!!

"I do NOT love the Pain ---- terrible service"

I order from Love the Pain over 6 months ago and still didn't receive my order. They really LOVE to give the pain to customers. NEVER will I ever order from them. They responded on April 29 (over month ago( that I will receive my order next week...another lie after lie.....unacceptable!!!!!

"NEVER NEVER NEVER order from them!!"

NEVER NEVER NEVER order from them!!! Same as everyone else. Horrible customer service. Nasty to customers and team members. Not responsive.

I joined the team. ($350) in August. Received the kit March 14 after tons of emails. Bought two more kits With 60% off email $316 in October for Xmas presents. 7 months go by. Tons of emails. Going in circles. Weeks before they answered me. No one knew what they were talking about. No one read the email trails. Kept resending emails. Screen prints of credit card information. Said it was sitting there waiting to be mailed On may 7. I just Wanted a refund at this point. I threatened them. They called me a crook. Told me I had too much time on my hands. Had no order number and Blocked me. Kicked me off the team.

So now I’m out $666- 316 for both kits and team membership of 350 But proof they took my money.

The worst company I have ever dealt with!

Do your self a favor and save the insanity. Order from another company. Voler-panache-Rapha- ANYTHING BUT LOVE THE PAIN

"Buyer Beware! If you can, use PayPal to file complaint"

My story is so similar to everything I’ve read here, the only difference is that I did finally receive my order, but only after an intervention from PayPal. I too was suckered by a sale after seeing them on Instagram, and I was really excited to get 60% off. I assumed their service and delivery would be the same as my other favorite brands.....but holy smokes, what a joke! I placed an order in the early spring, fast forward six months and several emails later, and in October I still hadn’t received anything. I had a pit in my stomach as I read the BBB’s complaints, but luckily I came across a comment advising PayPal users to reach out. By this time I didn’t want my gear anymore and really just wanted my money back. For better or worse, PayPal opened an inquiry and it actually received my order pretty quickly after. Now I have some running stuff that I wear on occasion, but really serves as a painful reminder to beware!

There are several brands out there that have amazing customer service (won’t mention names here because I don’t want their names associated with this review or LTP!).....I know I’m going to spend my money with them, and do my research before ordering with a new company.....especially one that is so expensive. Honestly, the quality of the materials does not warrant such high prices! Spend your money somewhere else.

UPDATE February 4, 2021 - I assure you LTP I am a real person who purchased gear. I had hoped to put this behind me in 2019, but given your response to my review I feel compelled to speak up again so my review does not get discredited.

"I ordered a kit worth $345 last sept…"

I ordered a kit worth $345 last sept 25,2019 up to now I haven’t received it: it’s more than 7 months now. I hope the BBB will do something about this scam company imidiately. So they can’t harm costumer anymore.

"The absolute worst Customer experience…"

The absolute worst Customer experience I have ever had. Been waiting over 6 months for a cycling kit (ordered Nov 19, 2019). More that 25 emails have been sent. Initially I was told my kit was finished and in the process of being shipped, That was Feb 2020. Its now May 2020. Are you telling me my kit has been sitting in a warehouse for 3 months and you cant get it mailed?

Furthermore this company continues to solicit sales and new customers via email and social media with promises of quick delivery. Here's an idea, why not take care of the customers you have! Thats how you build a business and generate return clientele.

As I continue to inquire, politely I might ad, i now receive no communication via email. Next step is to contact the credit card company and the Better Business Bureau as this company appears to have no interest in delivering on my purchase.

2/5/21
my follow up to love the pains response.
1) it took 10 months just for LTP to respond by email to my complaint on trust pilot (that is 15 months after the original order!). Never could get a response from the company.
2) Because they are being exposed on social media, they are doing damage control. anyone else find it suspicious that suddenly there are multiple 4 and 5 star reviews all on the same day. It looks very much like they are trying improve their trust pilot scores with fake positives reviews. I don't buy it!
3) Love the pain has flagged every single negative review as harmful or possible illegal content.(as if its all a conspiracy against LTP)
4) Do your homework, there are all kinds of complaints against this company for which they never take ownership or responsibility. instead they put the finger back at the customer. Spend your money somewhere else!

"Super SLOW to respond to emails"

Super SLOW to respond to emails, concerns and communications.
Average quality goods. Nothing special. Not worth the HIGH PRICES.

Immediately after writing this review I was blocked from communicating with the company.

"Is it possible to give negative stars???"

Is it possible to give negative stars? Now waiting over 14 months for my order, I’ve emailed multiple times and rarely a response except a couple of times to say it’s on it’s way, or ‘there was no email address in your order so we couldn’t contact you’ - not true, since I’ve emailed them almost weekly with an order number. DO NOT buy from these guys, what they’re doing is criminal. How can we stop them? Is it possible to report them and if so where? It doesn’t make sense that they can get away with this.