"Booked online"

Booked online. Got an email with booking details but tickets were never booked. Got a call from an agent trying to ask for more money by either making up story about luggage not included or promotional price ticket etc

This is ONE of MANY companies where travel agents are assigned a false western name to attract flight buys at cheap price when the price actually does not exist. They then try to get you on the phone to sell you the ticket at an expensive rate to make money.

There are too many of these including Flight Office, Flight Guru, Flight Crew, Cheapnfly, HolidayCart and I am sure many others.

"Brilliant service will definitely use…"

Brilliant service will definitely use again

"Absolute time waster and frankly dodgy…"

Absolute time waster and frankly dodgy business, booked with them through their website, had an email confirming the booking, 3 days called them, they said they couldn't get me the price with the airline and apologised, that's it? couldn't believe it, they didn't take any money out but I did provide them with my card details and family members info, absolutely disgusting. Will certainly be reporting them.
PS: for the customer support bot - my booking ref is FT1008830

To the customer service reply received 05/12, you are saying prices are dynamic, why asking me for my payment card then? why asking me to provide my family details? why not put in black and white 'THAT YOU SHOWING THE PRICES TO BRING IN CUSTOMERS HOPING TO HONOUR YOUR PRICE?' how about 'REMOVE THE PRICE' from your website, its misleading and conniving, its a SCAM

"Absolutely shocking and unprofessional…"

Absolutely shocking and unprofessional service.

I purchased a ticket on 24th November and received an email stating it was being processed. However, upon calling their customer service today, I encountered a rude, unhelpful, and utterly unprofessional operator. He claimed they had been trying to contact me, yet I had received no communication—no emails or calls—from their office.

He then informed me that my ticket had been cancelled due to an issue with the airline. When I requested email confirmation of the cancellation, he dismissively stated, “There’s no need to send you a confirmation because it’s been cancelled,” and abruptly hung up on me.

I called again and spoke to another representative, who initially couldn’t provide a reason for the cancellation. Then, after fumbling through the details, he claimed my payment hadn’t gone through.

They have completely wasted my time, and now I am forced to purchase a new ticket for over £1,000—one I could have bought for £600 had they been upfront.

This level of service is an absolute disgrace. I wouldn’t recommend this dodgy company to anyone. Save yourself the hassle, time, and money—book your ticket elsewhere!

"good service good price"

good service good price

"Best prices"

Best prices

"Don't be fooled by the positive and…"

Don't be fooled by the positive and five-star reviews. If you click on the review sender, you will find that they sent it on their behalf. These are real scammers and this is their modus operandi. The best thing to do is to block your credit card as soon as possible and inform the bank to block the transaction.

"I have absolutely great experience"

I have absolutely great experience, very quick and easy way to complete the booking , price was very cheap , they have great customers service

"Simple and straightforward excellent…"

Simple and straightforward excellent service

"Ne croyez pas au pris qui est affiché "

J’ai trouvé un billet avec un prix très attrayante, J’ai reçu ma confirmation de paiement et l’a réservation. Le lendemain, ils m'ont contacté pour me dire qu’il n’y avait plu de vols à ce prix là. Je leur ai dit que j’ai ma confirmation et le tout es passé, que ce n’est pas ma responsabilité, c’est à eux d’avoir les tarifs à jour. La réponse de la personne (Vous n’avez pas lu notre politique, nous pouvons augmenter les prix…..) Pour commencer, j’ai du répéter pour être servi en French ou en espagnole. La fille ou téléphone voulais que j’accepte sa proposition même si je lui disait que je n’allais rien accepter ,car je ne comprenais pas bien l’anglais. Alors, que j’allais rappeler ds 2h avec une personne qui parlait bien Anglais. Ce que la fille a refusé. Donc je lui ai dit j’ai parlé à quelqu’un en Français ou en espagnol. Finalement, une personne parle en espagnol. Ma solution été tu paies de plus pour ton billet d’avion, tu changes de date de voyage, tu fais des cales, et tu voyages de nuit. Tout le contraire à ce que j’avais acheté. Donc, je leur demande le remboursement de mon argent et ils dissent que je n’ai pas acheté leur assurance pour cela. Donc , on s’entende, tu paies plus pour ton billet ou tu perte ce que tu a déjà paie. la personne au téléphone ZÉRO collaboratif il veut juste qu’on paye encore pour les billets. CETTE COMPAGNIE EST ZÉRO RECOMMANDÉ.