"First couple of withdrawals worked fine…"

First couple of withdrawals worked fine (account verified) but then when it came to withdrawing a four figure sum there was a very anxious wait. Took over a week of no news before I received some correspondence asking for documents. I complied but then was told the documents were low quality images (accepted at every other reputable bookmaker) despite being taken with a high quality camera. I resent more documents and then they finally processed the payments but went about it in a very strange way citing AML regulations they refunded deposits and paid winnings separately. All in all the process took 12 days after my withdrawal request but I’m just relieved they paid as after reading the comments on here I thought that was the last I’d seen of it.

I’ve seen a lot of ppl here complaining about the bonus sign up but I honestly didn’t even use that so can’t comment there. They have decent offering on markets but the site ux can be strange with login glitches and the experience of slow withdrawal has scared me off as they don’t seem to understand customer service.

I’ve read reports of accounts being closed and then the only way to speak to live chat is after logging in which defeats the purpose once your account is closed. All in all I’d be extremely cautious about anyone depositing as there’s a good chance you’re account will be closed with funds in there and no way to contact them to withdraw.

"I can only give my my honest opinion I…"

I can only give my my honest opinion I joined yesterday after reading the reviews I was a little apprehensive anyway won £340 withdrew it was in my account yesterday evening. Today lost at first but won £580 again it’s just cleared in my account no problems at all. Seems a very genuine site I only do horse racing don’t touch games/casinos so can’t comment on
that, but I have found them to be very fast at paying out with no problems

EDIT I said I would give a honest opinion further to my review above I may of been very hasty, I have a withdrawal of £800 and a balance of £456 so 1,300 in total nearly,all of a sudden account closed speak to security team very strange as I placed a bet on the 7.23 Newcastle dogs and the security team leave at 5pm. So if my account was closed by them why could I place a bet 2-half hours after they left. I’m not going to call them a scam company until I get to the bottom of this also would like someone to call me or email, I have had no explanation of why it’s closed my username is Mancity30 please can you give me an answer I have screenshots of my bets deposits/ withdrawals and pending transactions with bet I’d numbers. I will update on here accordingly when I find out the reason in the meantime I would be very careful and read the reviews properly before you deposit if you want to close my account that’s fine just release my pending withdrawal and balance in my account you took the bets and my deposits now honour your side many thanks

Update apparently I had self excluded a while back can’t remember if I did or did not has I’ve had a stroke since then and my memory isn’t great, anyway I’ve emailed ibas and spoke to the gambling Commission mansion bet verified me and let me deposit and withdraw no problems I screen shot the bets id numbers and deposits apparently it was a good thing to do as
I have all the information the company’s will need on my part. Mansion bet took 720 out of my bank yesterday and I should have got just under £1,300 back they’ve kept the lot so it’s theft. Please please be careful with this company I’ve not had an email or phone call to discuss anything I sent my mobility letter off as prove of address so they know I have medical issues ie a bleed on the brain I will fight this all the way as I feel I have been badly let down verified able to deposit/ withdraw then robbed thanks hope this review helps others

"As others have stated signed up won a…"

As others have stated signed up won a few lost a few was £16 down and they ban me from any promotions again ever, what a joke. AVOID

"Absolutely TERRIBLE"

Absolutely TERRIBLE, as with others, after losing my first bet, i won 1 of my 4 free bets, i then receive email telling me i won't be getting anymore promotions, once i withdrew my balance including £12 profit, i terminated my account. DON'T WASTE you time with these people... HORRIBLE CUSTOMER SERVICE.

11/5/21 your response is typical of a company badly run and with no idea on how to engage with your customers, PaddyPower, Ladbrokes etc... all engage in a positive experience with their customers, my experience with you lot was negative from day one, it's almost like you don't want any customers to stay. I wonder how many customers have joined and then left within 4 weeks of joining?

"OMG - Terrible service"

OMG. I joined Mansion Bet just a week ago. Bet £10 to get £20 free bets. OK... £10 lost bet, of the 4 £5 Free Bets I placed, only 1 won and returned £22.50.... OK, so I am £12.50 up... Next thing I get an email saying no more promotions ever... What The Actual.....

Customer services answer. we are allowed to do this...

My answer, thanks for the £12.50, please close my account.

Wish I had read their TrustPilot rating before joining...

"AVOID"

AVOID! They close your account for no reason. They obviously don’t like losing. There are much better betting sites out there.

"DO NOT SIGN UP FOR THIS ABSOLUTELY…"

DO NOT SIGN UP FOR THIS ABSOLUTELY SH”*TE SIGHT!!!
Never known anything like it ,I’ve won my bet . Then they have made my bets dissapear of the screen I phone them and the blokes a foreign bloke been clever down phone . The full sight is a fraud the bet was only £25
REPEAT DO NOT USE THIS SITE!

"Beyond Terrible"

Beyond Terrible. You will be lucky if they even reply to your email...

"Very poor treatment of customers"

Very poor. Signed up a week ago, won one bet out of five, and then received an email saying they had taken the decision 'to revoke your eligibility to participate in promotions and receive bonuses and/or free bets.'

Having played with SkyBet and Bet365 for countless years, I have never ever been treated like this.

Needless to say I will be withdrawing the money I have put into my account and using it elsewhere.

"Awful company - they will not last with this cowboy approach"

I would give 0 if possible. Awful conduct and they don’t even comply with the terms of their own promotions.