"The worst of them all"

The worst of them all, avoid at all cost. They ask you to verify your account, you send all the documents and then wait and then when you try to follow up they request the same documents again. When you try to explain that you have already sent what they requested they send you an email saying your account is blocked as though you stole something..... it a s*ithole. If I could give a minus I would, they do not deserve any business.

"If I could give 0 I would"

If I could give 0 I would. Appalling, take and keep money with hoops to jump through to get own money returned, let alone winnings. Avoid.

"Decent experience until withdrawal"

Not a very broad game selection, but some good games in there. Generally no problems until it came down to withdrawal. I withdrew £150 no problem, then made a further withdrawal of £100 on a wednesday and was asked to verify (not an issue, an industry standard CDD/KYC requirement) I provided, was informed that my account had been verified on the Friday and made another withdrawal on that day.

Checked the following day and my withdrawals were still in pending. Contacted CS by live chat and was informed they would be processed on Monday because they can't process withdrawals on weekends.

Advised that with bank processing times that could be more than 7 days after requesting the withdrawal and 5 days after receiving confirmation of verification until my funds were recieved which is a long time by industry standards - was informed that they are following "strict rules" and this is why they advise a 5 working day timeline.

There are no rules that indicate whatsoever that you can't process withdrawals on a weekend, almost every other operator does it, if it's your policy/process, tell your players that instead of trying to fob them off with lies about rules and regulation.

My CS agent (Valerie) was otherwise helpful, but with ridiculously long wait times to receive funds, I doubt I will be playing with Mansion any longer.

"Sneaky shower of c**ts"

Sneaky shower of c**ts! Saying can't avail of new customer bonus cause was set up through PayPal. Why have a PayPal option then!!!

"dodgey scoundrels"

asked me to verify my account a week after withdrawing money, refused to accept several attempts to verify identity despite providing photos of myself passport and bills, absolutely ridiculous behaviour, then after making three complaints they verified my account and sent the money I withdrew 3 weeks earlier, fast forward another month and they randomly decided to revoke all access to future promotions with no reason provide, awful awful company.
Further to Mansionbets response of "With regards to withdrawals, please not that we require specific documentation to meet our regulatory obligations, which we prompt you for when you create your account."
you didn't prompt me to send relevant ID when my account was created, you stopped my withdrawal and a week later asked for ID and then failed to accept correct documentation on 3 occasions until I submitted a further 3 complaints, I'll repeat again, awful awful company.

"Dont honour promotions no customer…"

Dont honour promotions no customer service have not responded to any emails sent. Are they even legitimate company? Reporting to gambling commision. Send me emails re free bets never honour the free bet. When email them no response ever. Reported

"banned from promotions with no reason at all..."

joined as a new customer not too long ago and completed a couple promotions, didn't receive them and had to contact live chat. and was told I was banned from promotions with no reason at all.

"Absolutely shocking"

Without doubt the worst customer experience ever....terrible customer services....little or no chance of live chat.....I will NEVR use this company again......avoid like the plague,,,,trying to withdraw money they make you jump through hoops and make it as difficult as possible.....I am going to spend the next however long it takes to xpose this sham for what they are....avoid avoid avoid avoid

"Best site"

Best site. Really good customer service I am really satisfied. Especially with Pablo

"Ivan Y was extremely helpful"

Ivan Y was extremely helpful. A problem had emerged with a pay out but it was dealt with immediately and very professionally. Would recommend this website to anyone