"Decent customer service recovery after a few hiccups."

I purchased a leather sectional sofa through Yesfurniture, but found out eventually that the company does not deliver past the Sacramento area and thus could not ship the product to me, as I live in Redding, CA. Although there were some delays in getting a full refund processed, as well as a few communication gaps, I found the staff and company owner to be sincere and polite. I was given a sincere apology and my refund request was given immediate attention.

I believe the company tries to serve their customers well! My only advice is to call I advance to make sure you are located within their service area for delivery.

"Good Company"

I ordered a couch from YesFurniture, but unfortunately had to go ahead and cancel the order. There was an issue originally getting the money into my account, but I was able to get ahold of the company owner who personally handled and fixed the issue. I would definitely consider offing from this company in the future.

"Just waiting now"

Edit: Talked with the owner. They will be delivering in 2 weeks. Hopefully there will not be any more delays!


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I made an order over a month ago (almost 2 months now) and the item still isn't delivered. They emailed me saying the item I ordered was not in stock while they website does not say so. Why isn't the website up to date with the stock status? At first they take days to reply to my email but now they completely ignore my emails. I even tried calling and leaving messages many times but they never get back to me.

I've waited too long and it's disappointing. I was supposed to have received my table set but instead we have to go without a dining table for over 2 months. I want my refund now.

Avoid buying from this website if you have the choice, or you might potentially lose your money.

"Overall pleased."

I'm hoping to get a response here since no one is calling me back from my voicemails or answering the phone in Phoenix.

I ordered furniture basically for my entire house I just bought. I was so excited for them to come in on the 15th of July. Only to get a phone call that day or the day before saying it all got "stuck at the port" and wouldn't be delivered until the 29th *maybe.*

I tried calling to see if there was anyway to rush or schedule it early since family was coming by or get some questions answered and have received no response. I'm a little worried they will never come in and I'm tired of sitting on my floor all the time and having nowhere to eat!

Update 7/24/17
After no response from my voicemails i started calling again. I got a hold of one of the offices finally and the woman reassured me that the furniture was coming on the 29th of this month. I'll update then.

Update 8/2/17

Our furniture arrived at 8:30 am on 7/29. It took about 2 hours for my husband and I to put together a leather sectional, a dining table/4 chairs, and a coffee table with 2 side tables.

All seem high quality and no defects that we noticed. We are upset we had to wait a month for our furniture and that not all of the phone numbers under "customer service" work, but overall we are pleased with the purchase.

"I purchased furniture 1 month ago"

I purchased furniture 1 month ago. got partial furniture bed set with out the mattress. After some work on the phone we finally worked out the purchase. Got a discount on furniture and refund on a piece. Hope customer service improve and would be better for the owner. Furniture is good quality.

"Ordered a sofa about 7 wks ago"

7/26: update- still waiting for my refund.

Not ok. Single mom with limited funds. No couch and out a bunch of money.
Not ok.
Deborah Geary

Ordered a sofa about 7 wks ago. I left many messages and emails. No contact back to me. I'm concerned this is a scam.

I called again7/7-get same voicemail. I would like a refund. 7 wks is way too long for any reply.

"Maybe not a Scam after all - Thanks Yes Furniture"

Yesterday I posted a 1 star review and voiced that I thought Yes Furniture might be a scam. After posting here and leaving a message on the phone number associated with my American Express order, I received a call back from them finally. I was told that they were having troubles with their phones (I called three different phone #'s in three different cities and got no response). He conference called me in with a woman who could give me updates on my order and he refunded me some money as a goodwill gesture. I appreciate that though all I really wanted was to know that I wasn't taken by a shady online company. Supposedly my order will arrive next week. I will only update this posting if it doesn't.

"Great Furniture"

I love my new family room, my daughter's bedroom and my son's bedroom. They looked as beautiful as the pictures. The price was amazing and the service was great. Thank you yes furniture team and I can't wait to see my living room and dining room <3

"Amazing furniture!"

I had a good experience with yesfurniture. I bought lots of stuff. It was very easy to assemble and quality is very impressive. I was always a Ikea customer. But a sneak peak at yesfurniture website, I got stuff that I exactly wanted and was not getting at Ikea for sure. Do give this website a visit. I can assure you will not be disappointed.

"Fast, Courteous, and Quality!"

I just received our furniture this weekend. The whole process was easy and they ship FAST! I love the family room sofa. It has an electric recliner for each seat! The delivery guys are always happy to help and very patient. Thanks so much can't wait to pick out the bedrooms next.