"Outstanding customer service and work performance."

I was on my way for a 5 hour drive when at the last moment my step motor failed. The service department immediately took action to replace the motor and had me on the road in less than hour. They didn't have to do that, but they understood my need and went above and beyond to get me back on the road so I wouldn't have to cancel my trip.This is not the first time I have used the service department, but have received outstanding service every time I needed them. Thank you Al, Jeremy and the entire service staff!

"Service is A 1"

Jerome in the service department is the best. He makes sure that everything is fast and perfect service is always personal. Never had a bad experience with any department of johnny Walker!!!!

"Family owned business are always better than corporate owned."

For best value, service and pricing, I don't know of a better place for your RV needs. I would strongly recommend JWRV over any other RV place, and I have been to a few. Family owned business are local and truly care about the customer. Corporations exist only for profit and put that above customer service. Family owned businesses put customer first and that is what JWRV does.

"Your services gave us a great start to RVing!"

Your sales staff was friendly and accommodating. The process of purchasing and equipping our rig went smoothly. The RV tutorial and the opportunity to use your "mini campground" was helpful in starting the RV experience.

"Excellent service and integrity"

Darcy and JJ were awesome. They worked with us to find a trailer we were comfortable with in size, amenities and price. They also found us a better interest rate, 3.99%, than we were able to find on our own. John, from the Service Center, took his time and patience conducting the walk thru with us on the trailer, ensuring we knew how to operate everything and explaining any safety areas. The trailer was ready to pickup when they said it would be; their Service Center installed trailer brakes on our tow vehicle in about an hour. In the future, this is where we will go for our RV needs.

"Awesome experience"

Great experience, no pressure I would recommend Johnnie Walker to anyone.

"Honest, ethical, and good advice."

In Las Vegas, Johnnie Walker is the local favorite.. It's too bad they exist only in Las Vegas - they should franchise themselves.
The corporate culture is very honest and ethical - imagine that. Imagine it as a selling tool. That works for me.
But the biggest selling point for me was that they (and I do mean THEY, not just one person) are so patient and supportive of new customers. I was new to RVing, and as many stupid questions as I asked, I never once got a patronizing answer, such as "Well, obviously... "
There's more. You can even spend a night in your newly purchased RV, fully hooked up, before you take it off the lot. This is to double-check the walk-through.
I did this at the worst possible time for them - the last week of May, when they have work orders coming out of their ears.. This would be the ultimate stress test for them, and yet everybody, from the owner's son to the janitor, was as pleasant as ever.

"NO PAIN - YOU GAIN!!"

Our experience at Johnnie Walker RV was awesome! We are QUITE leery of car salesman so went in a bit guarded. Robo came to greet us and shortly thereafter we felt like we had been friends for years! Everyone there from business office to salesmen to parts store managers were so friendly and NOT PUSHY at all! They gave us a very good price on our trade-in as well as on a slightly used Class A we purchased from them. They'll go out of their way to make your experience enjoyable! We will always drive there from Albuquerque to do business with them! They're a family business...not a huge chain who are always very pushy. Now they're part of OUR family!

"We knew we were going to buy a toy hauler but we are so happy we bought from Johnnie Walker!!!!"

My husband had a trip planned to go to the dunes 2 hours before I walked in the door looking for a RV/ toy hauler that I knew nothing about. JJ was nothing but awesome from start to finish. I walked in with my own financing and insurance ready to go and really meant business when I said I wanted to walk out with my purchase as soon as physically possible. I know you are supposed to play hard to get and all to get the best deal but I didn't even feel the need. JJ made sure he gave me the best possible price and service which made the experience even better. My darling husband was pleasantly surprised when I called him with the news. We did have a minor delay as the fuel pump & carburetor on the generator, fueling station and were not working properly but they fixed what they could so we could make our trip that weekend and then worked on it some more when we returned.

My only complaint was the tires, yes I know they made me sign a waiver that they do not guarantee the tires but they polished them up so well that we it was impossible to see that they were ALL completely cracked & rotted and since we took it on a dunes trip that same day I bought it and they knew this was the case we had a very dangerous blowout on the freeway with it completely loaded and my children in the truck, full speed! There wasn't even a jack in it which was even more upsetting. When we took it in and I told them about what happened they reminded me that they aren't responsible for tires. I suggested that they don't try to hide it so customers do not end up in the same situation we were put in and they blew me off.

Other then that, I am happy with the customer service and was even more surprised about the thank you gift they sent to us. Ask for JJ when you go - he is awesome and very easy to work with!

"Found one of a kind trailer at jw!"

We found an amazing travel trailer, perfect fit for our home away from home.