"Driver was incredibly rude"

Driver was incredibly rude. Parked on private property and was informed that it’s not public parking. Was very rude and said he doesn’t care and walked off. Disgusted by the attitude of the representatives of this company.

"We are absolutely bowled over by this…"

We are absolutely bowled over by this company. Every step of the purchase and installation was superb. The lift is excellent and is so beneficial to our disabled daughter allowing access to the whole of her home ( and future proofing our home for my husband and I!!) - life changing! From beginning to end all Stiltz staff have been excellent. Special thanks to Richard, Jason, Toby, Justin, Sam, Stephen, Bill and Paul. Their manners and kindness are impeccable and we would highly recommend this company to everyone.

"very friendly installers"

very friendly installers, very helpful and explained everything well.

"Installation"

installation neat professional minimum disturbance

"Seamless from beginning to end"

Seamless from beginning to end.
From Warren Videan’s excellent & most informative presentation at the outset as to what could be done/ what might be involved structurally speaking to the intensive investigations of two structural engineers, Steve and John, right up until the moment Stiltz’s installers Mike & John told us that our 2 Lifts were ready for use.

I was most impressed by the professionalism of Warren, Mike, Steve & the 2 Johns plus the builders John & Ryan, electrician Rob, plumber Carl, electronic engineers Mike & Jake, by the care with which they treated my property, by their attention to details and constantly explaining to me what they would be doing/ what would be involved structurally speaking/ & liasing with me at all times.
They are all a credit to the Stiltz Company achieving between them the installation of two lifts in the time frame given, lifts which will enable me to remain at my 4 story home.

I was also impressed by the project manager, Nicola, who didn't hesitate to respond to the occasional phone calls which I made to her and the patience & clarity with which she responded to them.

I will not hesitate to recommend The Stiltz Lifts Company to all I know.

My thanks to you all!!

"Great service excellent product "

Great service. Excellent product which performs exactly as advertised. It was delivered and fitted expertly by very friendly and skilled fitters.
It's easy to use and has many reassuring safety features.
Excellent communications and they kept to timetables for installation.
We have no hesitation in thoroughly recommending this company

"Harassment by sales staff"

I made an enquiry re an estimate. It’s too expensive I’ve now been rang at least 3 times a day for 5 days even on a Sunday Basically harassment. Absolutely shocking customer service do not give any details to them.

"Initial problems led by poor communication spoil experience "

We had a home lift installed in September by Stiltz and we are still waiting for a response from them after one of the installation team burnt my son’s bed. Their company rep visited and seemed to be trying to assist us with this and other issues we had been left with. I appreciate accidents happen but the response from the company regarding the damage has been non existent. The company likes to show off its accreditations but seems disorganised and the complete lack of communication has spoiled our experience

"Dangerous lifts by Stiltz!!!"

Stiltz lift surveyors advised my builder on required work to accommodate a new lift. Second surveyor visited to check building works and advised roof needed to be raised (AFTER roof was built on advice of first surveyor). Second surveyor advised where electric supply should be placed. Roof changed at my expense. Third surveyor visited to check new roof. He advised power supply should be at a different height. More adjustments by my builder, at my expense. Lift fitted. Day one of use lift went up but did not come down. I have had 5 different engineers on multiple occasions. The last engineer I saw told me not to use the lift as I was likely to be stuck inside it. The lift has had a new base. It has been completely taken out and replaced by the last engineer. Today I used the lift. It went up. It went down. I could not get out as the door would not open ( again) A friend had to rescue me. This is really not acceptable, in fact it is disgraceful. My 94yo mother is waiting to move in,. I do not trust the lift. Totally unreliable. It has failed to move on 4 occasions and I have been stuck inside it twice. AVOID!!! The lift has been in place 2.5 months and is still NOT SAFE.
But it does look good...

"Stiltz were very clean and efficient in…"

Stiltz were very clean and efficient in installing my Homelift. No mess. The lift works well and I would recommend it.