"Pay the Extra Money Elsewhere"

I ordered with FIGI's online to order gifts for family. Paid extra for products to be delivered before Christmas. Email says it will be delivered tomorrow, on Christmas Eve, so that is yet to be seen. The complaint I have is receiving a phone call AFTER I got a confirmation email that my payment went through, and order had been processed. They said they needed more information on the credit side before they can process the order. She asked if I was employed, the source of our income, a credit reference, and if we rent or own our home. None of that should be required to place an order with a debit card. Will never use them again!

"my gift box"

I received A gift box from my cousin it was sausages, cheese , candy, & little jar's of mustard. I want FIGIS to know i'm pleased with it every thang is very good.

"personalized birthday bear"

I ordered a personalized teddy bear for my granddaughter, the only reason I ordered it was because I wanted her name on the bear. Why I get the bear without a name on it? come on people the name of the bear is personalized birthday bear.!!!! I called them and they gave me 25% of the order. very disappointed.

"I was extremely disappointed in figis, due to poor quality of goods, and poor customer service."

For the best ever fruitcake, cookies, etc. call: Collins St. Bakery at: USA
1-800-475-3589. I was not impressed by figis, and will not buy from them again.

"Customer Service Dept is super unprofessional, rude and incompetent!!!"

I called custmer service dept. and the 1st agent Ashlee sounds like she was new... after she gave me a non-sence explanation she passed the called to Shonn from customer service too, I had to gave him all my information back again and explain the situation, he gave me a different explanation and told me he would transfer my call to somebody from customer service. The 3rd agent sound like she was on drugs or something - she sounds 'high', I had to start all over again with the information and explained the problem again, because nobody make notes in the system... she was extremley rude and gave me a totally diferrent explanation from the others 2 agents and then told me she work for credit department. I told her what happens with the first 2 agents and she said that both of them are from customer service dept but her dept was credit. So my call was passed around nobody couldn't help me, everyone gave me diferrent explanations. The they didn't fix the problem.
My sugestions to Figi's Company: 1- Drugs tests; 2- Give your employees: training, customer service training, teach them how to use their system...

"I give them 4 stars"

I've been very pleased with figis for years but my last order wasn't right. I ordered a personalized item and it had the wrong name on it!!! It wasn't even close to the name I wanted.:( other than that I like everything else about figis

"my order arrived ten days EARLY.it was a xmas ham!!"

my order was in two parts.now I have to wait for the other,which was to be first bye,bye figis.

"NEVER NEVER ORDER FROM FIGI'S - TERRIBLE CUSTOMER SERVICE!!!"

I called to place an order on 12/18/13 as a gift. I called back 5 minutes later to cancel the order and was told it was pending to call back in 15 minutes. I called back in 15 minutes and was told by an extremely rude woman that I could not cancel the order. WHAT!?? I ask to speak to the supervisor and after an ugly display of unprofessionalism, was told that the order would be cancelled. I called back on the 19th to make sure the order was cancelled and of course it had not been and the charge was now posted against my checking account. The man I spoke with assured me that the entire bill would be credited because it should have been canceled on the 18th. I called back on 12/30/13 to see why I had not received a credit, and was told by the "supervisor" that it would be credited. So, I have now received collection letters from this TERRIBLE company and each time a new person tells me the bill will be credited and it is not! Today is 3/24/14 and I am still fighting to receive my credit. DO NOT ORDER FROM THIS COMPANY ... YOU WILL NOT BE SATISFIED AND THE CUSTOMER SERVICE IS BEYOND TERRIBLE!!!!

"Poor quality on personalization, customer service, sales knowledge and follow up"

I ordered the Personalized Whispers From Heaven Wind Chimes in December 2013 for my daughter. It was to be inscribed with my mother's name, birth year and death year. The chime was received about a week before Christmas, but the engraving on the back was unprofessional and was scratched up. I called customer service right away and was told that I could not request a replacement until after the delivery date in their system (12/24/13). I said ok and called them back after the holidays. This time I was told that it was a Christmas only special and they could not get any more....they said I should have called before Christmas!!! PLEASE.....these things are mass produced in China!!! I just remembered to write this as yet another catalog of theirs is going into my recycle bucket. I will never place another order with them.

"I love this company!!"

You have to order from Figis!! They have a wide variety of food and specialty items. I have never had any problems with the quality of the food. They have lots of tasty sugar free desserts. Order your stuff and it gets delivered in very sturdy boxes that come in handy for shipping stuff in. Pay for your stuff on time and be rewarded by an increase in how much you can order. Keep up the great job Figis!!