"WORST company I have EVER dealt with!!!!"

To start, Figi's cancelled my order 3 times without notifying me. If I didn't call in to check the status I would have received nothing. My order was rather large, gifts for my office staff, totalling over $600. They finally got the order placed correctly and I requested a delivery date of Dec. 6. This date was promised to me. It arrived Nov. 26. I did not have accomodations in the office to keep this refridgerated so I refused the order and called Figi's once again. They agreed it shouldn't have been shipped yet and stated they would re-ship the order at the appropriate time. I decided to just cancel my order as I lost faith in this company and felt like they would just screw it up again. They let me know that I should receive my credit once they receive the order back. So here we are today...I called to check the status of my credit..they are now telling me that I was credited on Nov. 19 when my Visa wasn't even charged until Nov. 20!!! They also mentioned that it takes 4-6 weeks to process a credit. That's not what I was originally told. These people have NO CLUE what they are doing and I will NEVER reccommend this company to anybody!! Very dissapointed!!!!

"HORRIBLE unwanted phone call"

I placed an order for Christmas presents and all was well until one evening this week. I prepared for bed and was really tired. I know I am an early bird going to bed but I am an elderly person and we tend to do that. I fell asleep about 15 minutes till nine and my phone rang. I have to wear a CPAP machine to sleep and removing and putting it on is a sort of slow process. When I answered the phone it was Figis making a "COURTESY CALL". Now what is courteous about 9 P.M. to call a person's home and wake them!!! I think 9 P.M. is WAY too late to be calling a person you have no idea what their habits are. I could not go back to sleep until after 2 A.M. Now how do you think I feel about this company. I will NEVER order from them again and will encourage anyone I know to NEVER order from them too.

"LOVE FIGI'S"

I have ordered a dew things from Figi's over the years and loved everything I got. I will keep ordering from them when I need something from their catalogue. Mary Jane

"I AM PROUD TO USE FIGI'S FOR ALL KINDS OF GIFTS."

if you are having trouble finding the right christmas gift or birthday gift for some one then use Figi's. i have placed alot of orders with Figi's over the years and have not had any trouble with the orders or the delivery. Every one that i sent to loves the product. I will keep ordering from Figi's . Good work Figi's

"They are the worst to purchase from..stay away!!"

I ordered a set of rugs, they sent a set of bed sheets. I called and they refused to send out my order until they received the bed sheets back. So I cancelled my order and returned the bed sheets through their own process and stickers. They sent the cancelled order anyway, and charged me, then would not acknowledge the return of the bed sheets and charged me for those too!
They have absolutely NO customer service.

"A family tradition"

When my brother and I were growing up banck in the dark ages, we would eagerly await the Figis package to come sometime after Thanksgiving.This meant family fun time, decorating the tree and baking cookies!!! Playing games and drinking hot coco and on Christmas eve we had the "grown up" snacks like the Figis cheeses and sausage. It was always such good quality and I have so many fond memories of those times. When my husband and I married we carried on the tradition. Still the best in my opinion. Love the fact it is still making good memories and it is still quality food !

"Fantastic Food at Fantastic Prices"

Hi thought to let you know, I had a very good tasting experience with a recent order which was a pumpkin cake. Tasted very well, the cake came to our home in good shape. It reminded me of a pumpkin roll but in a Bundt cake format. All I can say was Yum.. My wife just feel in love with the cake and the cake reminded me of a Pumpkin Roll we had for Christmas.

I have had no problems with Figis and when I ask for help they have always been very kind and understanding. Never had any problems and I would recommend them when I make any orders from them.

I would trust them to help you in any way, or help solve any problems in ordering.

"Never been surprised, always got what I ordered on time."

I have ordered many times over the past several years. While the sizes seem small, compared to other companies I've used, you get what you pay for. The quality of the cheeses and meats is very good. I send small packs to college age daughters for treats. They always love them. The one time I contacted customer service on a delivery, it was handled to my satisfaction. I order on-line and always get what I order when it is promised. I also plan ahead. That prevents problems. I plan to continue ordering every holiday season for myself and family.

"I like Fig's"

I have been ordering from Figi's for years. They have a great selection for any holiday or celebration. Their catalogs are wonderful, great pictures and excellent prices.
Deliveries are always made right on time.
I have always been extremely pleased with my own orders and have heard from friends and family that they loved the items I sent.

Judy Hanna

"I really have liked the things that I have ordered."

I have had to go to physical therapy at times. When I have finished, I wanted to give them a thank-you gift for all of their help. I give them Figi's petit fours. I have given them the ones for Halloween and the ones for Christmas and then the spring flavored little cakes. They loved them and so did I. I also have ordered them for my own treat. Always came in good shape and quite tasty. Also gave them to my dentist.
I also order a cake roll filled with a mint frosting and topped with chocolate shavings at Christmas time. It is soooooo delicious. I had one at Christmas time, and I ordered another and froze it for company. It is a very unique treat, freezes well, and always arrived in good shape.
So I would say that all of my experiences with Figis have been very positive.