"Never again order from Figi's"

I was a Figi's customer for years. Not any more. And I gave them an opportunity to fix the problem, twice in fact and they wouldn't plus they were quite rude about it. Their website promises a replacement, refund or credit. Don't believe it. I'll never order from them again. With so many great businesses out there, why would you even want to do business with Figi's??

"Beware Go somewhere else"

Unbeleiveable!!!! Another great company has gone bad. I have dealt with them for 15 years and they were always perfect. I ordered on 12-15 four shipments to our customers. They promised delivery by 12-17 with expedited shipping. I made exactly 14 phome calls and the is what happened. They didn't acknowlede it until 12-17 at 8 PM. At this point I had made call number six asking why they didn't acknowledge this, they always said they didn't know. When they finally responded it showed that it was standard ground due to arrive too late. Call number 12 was to the corporate office 8 AM 12-18. They said they were aware of these problems and would cancel the yet to ship order and send it next day air to keep me happy. How nice of them! 12-19 call 13 and 14. They never did anything and I was told it ship today standard ground and they were SORRY!!! Go to their website and see the customer satisfaction guaranteed statement. BS!!!! I have ordered a total of five shipmnets and they actually got one perfect. I quess those that post how good it went were the lucky ones. 1 out of 5 of mine was good. Order and see if you are a lucky winner!!! I won't. I quess next year I will try China!!! No wonder we out source!!!

"coast of shipping"

I placed my order with Figis 1st time. Box of chocolate for $20 after coupons. I asked to make list expensive shipment. I was very surprised when i have got invoice with shipping coast $21 it's for box of chocolate?! probably there is hidden fees, but customer service should tell me during order the total amount. they did not. they refused to cancel the order. Bad service and they trapped me with charges. Outrages. Will never again use them.

"Presents were dented and since the shipping boxes were good, your people packed them that way."

I have bought from Figis before as gifts for people and they have not complained so I thought they were good. I did buy some of those little loves of bread and they were so small that I bought something to go with them this Order came to our house and the can of Pretzels and the can of Cashew nuts were both dented so they can not be given as a gift. The Peanut Brittle and the Bridge Mix was ok although my husband said the only real nut was one Brazil nut on the top of the candies. Only one. Also, the shipping is pretty steep. I will make sure if I order again I will have it come here and send it back if it is inferior. Your product is to expensive to not be good. Sondra Wright

"This Company is not Acceptable to handle Customer Requests"

I received a $39.95 Figis package yesterday. I opened the outer box, and it looked OK, but I wondered who sent me this assortment. I read the "Gift for you" card, and it stated: "The sender's name is listed on the address label on the outside of the package".
I looked at the box, and in the upper left corner it said: "Happy Holiday's & Season's Greeting's Pete, with nothing else.The type set was only as big as a grain of rice. The senders name should have been shown below this greeting.
I called today at 9:05 (local time) and talked to a lady, telling her my circumstance and that all I needed was the person's name that sent this package to me.
She found no record of any package even being sent to my address. She assured me that a supervisor would look into my problem, and call me today before 5:00 with the answer.
With no reply phone call back (as they had promised), I called "Figi's" at 4:45. When the lady answered, I requested to talk to a supervisor. She said perhaps she could assist. I gave her the whole long story, and yes, "you guessed" it, she could not tell me my mystery sender either.
At that time I again requested to speak to a Supervisor. She put me on hold, and about 2 minutes later, a gruff voice came on the line and said: "This is Joe", nothing else just "This is Joe" in a very gruff way. I asked his last name, he gave it to me reluctlany. I could tell he was in a very bad mood, buy his tone.
I once again (for the 3rd time) told him the story. He said he needs the packing slp number or the order number on the label. I asked him where was it located on the label (top, middle or bottom). His reply was he didn't know. I asked him to go get a lable so we could talk together. He said he was not in that department and the lables samples were not available. He was getting rather rude and insisted that the "only way" to find the sender was to find that number. I gave him 3 different numbers, but they were the USPS bar scan code numbers.
The company does not keep records of people receiving gifts, only the "Sender's" names.
I asked for "his" Supervisor, he gave me her name(Charity), but of course she had already gone for the day, even thought it was only 4:00 in Wisconsin.
I guess I'll tear off the label on the box and mail it to them, and perhaps they can tell me who gave me this $39.95 box of cheese & sausage.
I'll keep you informed what the outcome is.

Peter in Tampa

"Order Too Small"

I usually am satisfied with my orders but my order of (3) 13 holiday classics was patheticly small. Think twice before ordering this

"Your sugar free candy is sweet, and that makes a first class treat !"

With my Diabetes, I'm already sweet enough so Figis sugar free candy is made just for the likes of me. Many pepple are diabetic . Figis should advertise it more !
I give the sugar free candy a great big 5 stars.

"Figi's Ohh Yeah"

when i opened the free gift box that came with my order , I was pleasantly surprised with the extra touch which was 2 pieces of candy{hard} it was unexpected and thoughtful, i was delighted.

"A Poppen way to good snacking!"

Ordered your popcorn Halloween assortment, I made the mistake of showing it to the family, it is already gone and they want more! Couldn't ask for a better snack!

"can I rate Figis zero? order#11-60437-0000"

I ordered valentine's day chocolates for my mother from Figis on 2/11. I paid $32.00n for "by valentine's Day" shipping. They dropped the ball and didn't even ship the order until Valentine's Day. On their website there wasn't even a trace of the order on "my account" page. The order showed up two days late, after I had to purcase local chocolates for her. They arrived broken from being stuffed in a small tin and pushing down on the lid. I contacted a half assed customer service center that was outsourced to India. I couldn't understant the man. After a half hour he agreed to only refund the "rush shipping" portion of my shipping. The shippng I paid was $32.00 but he said only $18.00 would be refunded. Well, it never happened. I emailed them. They sent an email saying they would refund $18.00- still have not seen anything. Order was way lay due to them sending it several days late. Product wa shipped from them damaged. Customer service is a joke. Please stay away from this lace. They are NO GOOD. I think they were taking orders they knew couldn't go out on time. They just dont value their customers Period. order#11-60437-0000