"Outstanding Service "

The whole team at Tiles DIY Staples Corner are fabulous. Abdul in particular has been outstanding from the moment we met him, he is a credit to the company. I wish all businesses offered this level of service. Thank you

"Hanworth DIY Tiles "

Thank you Govinda for going the extra mile today with your customer service. It took us some time to decide the colours - thank you for your understanding especially as it was already quite late in the day.
We could see the tiles on the floor as well as on the walls which was very useful as the colours look a bit different depending on the angle.

The Hanworth Branch has an abundance of choice of tiles. We ordered tiles before for a bathroom _ we were well informed of the delivery times as well.

"Perfect Tiles & Outstanding Service"

I had been searching for the perfect tiles for my bathroom for two days, visiting multiple stores, but nothing quite matched what I had in mind. Just when I was beginning to lose hope, I stumbled upon Tiles DIY Staple Corner—and thank goodness I did!

I was absolutely amazed that after all that searching, I found exactly what I was looking for in just 10 minutes here. All the credit goes to Pegah, who was simply fantastic! She not only understood my vision but also guided me straight to the perfect tiles without any hassle. Her patience, expertise, and keen eye for detail made the entire experience seamless and enjoyable.

What truly sets this place apart is their beautifully designed bathroom models, which help you visualize how everything will look once installed. It made my decision so much easier!

A huge thank you to Tiles DIY Staple Corner and especially Pegah for your outstanding customer service. If you’re looking for top-quality tiles and expert guidance, this is the place to go! 🌟

"The best in its sector"

The best in its sector. I have been in the throes of renovating a house for the past half year. All my 3 bathrooms in the house are from Tiles DYI, everything starting from tiles to radiators to entire bathroom furniture have been provided by Tiles DIY Colchester. Colin in the store is absolutely phenomenal, one of the most supportive, empathetic, and knowledgeable tradesperson I have worked with on this project.

If you have been let down by other suppliers, providers, and tradespersons in the sector, I am certain this store, and especially Colin, can help you get back on your feet and go above & beyond to help.

"Amazing Service"

I have brought tiles from the Colchester branch again today and the service was AMAZING, Colin and Kim went above and beyond again for me.

It really is the best tile shop in the Colchester area.

"Tiles DIY did not honour their promises or contract"

I have always been happy to post glowing reviews on Trustpilot for companies giving me outstanding service. In this case, the opposite applies. This regards my Tiles DIY order no. SOR00072783 dated 13/3/2024 for Thassos White marble tiles. The sample shown in the Bounds Green branch was a perfect match to our existing tiles and the salesman promised that the ones ordered would be of the same quality. However, on delivery, we were horrified to see that they were far from it. All the boxes were heavily stained – caused by long-term storage in a damp environment [according to the salesman]. Over time, most of the tiles had absorbed this yellow/brown staining. [multiple photos available]. Most of the tiles were extremely poor quality or pitted or scratched or broken. No less than 30 extra boxes were delivered in with the promise they would be better. They weren’t, and the branch manager came himself to inspect them. In the end we could only use 15 sq metres and the salesman came, checked the unused tiles and took them all away with the boxes. Now the Operations Manager has refused to even refund us for the unused tiles, breaking their own contract terms, in my opinion [his email dated 15/8/2024]. Disgraceful. This review, prior to submitting, was hand-delivered to Tiles DIY staff for fact-checking in my presence.

"Absolutely amazing service provided by…"

Absolutely amazing service provided by tiles diy staff member Shahid at ilford store. Greeted us politely when I visited the store with family, offered us nice hot chocolate. Very polite, very respectful and professional staff he is, helped us with our required tiles coverage area for our property efficiently managed and delivered on time. I personally recommend him for future orders with tiles diy

"We went to the store on Staples corner…"

We went to the store on Staples corner this morning. The service was great - I dont do reviews normally but this was worth a mention. Highly recommended.
Good selection. Knowledgable. All round helpful.

"Great prices, even better customer service"

We spent a while going through different tiles and Abdul & colleague could not have been more helpful. Abdul was also brilliant sorting out delivery when it was convenient for us and getting extra materials ready. Thanks so much!

"Very pleased with the service I…"

Very pleased with the service I received at Tiles DIY in Staples Corner. Abdul was very helpful, answered all of our questions in a friendly and professional manner. I would highly recommend this place for a big variety of tiles too!