"My order this year was poorly packaged…"

My order this year was poorly packaged and, as a result, the gravy I had ordered had exploded and one of the packs of meat had split. The spilt liquid had compromised the integrity of the delivery box as well. To make matters worse, DPD just dumped it outside my gate, right on the pavement. I've contacted customer service and had no reply. I will definitely not be ordering my Christmas food from Farmison again.

"VERY HAPPY"

I am so pleased I have found Farmison. My husband fancied some fillet of beef and being off food through illness I looked into purchasing some. Tried supermarkets and the local butcher, but nothing compered to Farmison and Co. I have since purchased assorted meats, sausages etc and have been very happy with it. Delivery is always on time too.

"No customer service whats so ever"

No customer service whats so ever. No reply to my email, no answering of their phone lines. My meat was not delivered to my address.

"Missing item and no replacement "

Our delivery turned up when it said it would and the meat looks of good quality, but we were disappointed to discover we had a missing item (ordered 3 trays of lard prepared potatoes and only received 2). When calling customer services they said they had sold out so couldn’t send a replacement and could only issue a refund of the missing item. They were apologetic but the tone was that we should be grateful for what we received as the potatoes have been so popular.

The whole point of ordering them was for convenience of not having to prep which we now have to do. There was no offer of a goodwill gesture even after asking.

Don’t get me wrong It seems like a good company and we were happy with them when we last ordered but this review may be helpful if you’re thinking of ordering for a special occasion.

"Christmas order wrong"

Very disappointed with Farmison - I ordered a 2.5kg speciality Christmas beef roasting joint (45 day heritage) months ago, to be delivered on 20th December. What they sent me was a standard 32-day aged rib joint and a whopping 5kg at that (and no, that doesn’t make up for it as this isn’t what I ordered). While their customer service team were very apologetic on the phone, I was not happy to be told they’d sold out of the Christmas beef (so where was mine?!) and couldn’t send a replacement (which wouldn’t have been possible this close to Christmas anyway). Farmison, if you advertise a speciality Christmas product then you should honour those orders & not send out whatever is left because you didn’t stock take/plan accordingly for your customers. Sorry to say I’ll be ordering from Fortnum & Mason again next year as at least they’ve been consistently reliable for the last 10+ years.

"Premium company"

The customer service is excellent and efficient, they use a sensible delivery company, but above all, the quality of the meat is superb, and has been consistently, since we started using them 6 years ago. We were thrilled to see them be saved from Administration - goodness only knows what we'd have done otherwise!

"Where's the apple or indeed pork !"

Family members bought us a sausage selection. Not tried the other flavours yet but hope they are better than the pork and apple sausages. No taste of apple whatsoever and a very much over mechanised pork texture. Tesco finest sausages are better than these and at much less cost. Sadly you don't live up to mission statement.

"Lovely flavoursome steak strips"

Lovely flavoursome steak strips. Prompt service. Packed very well. Have purchased from Farmison a few times & have found the meat of excellent quality. Customer service is also very good.

"Inefficient customer service"

Inefficient customer service. They do not keep on top of their emails and focus more on churning out the orders, rather than putting the customers needs at the forefront. Will not use again and will not recommend. Christmas is a busy period for all of us and as a business they should be prepared for this. As Christmas isn’t going anywhere and it occurs every year.

"I have never used this company"

I have never used this company. I ordered a 5 bone rib beef that was very expensive. I ordered this on the basis of their reviews on their website. I was very disappointed as the beef I received are very fatty and the way it was delivered was unacceptable. As it was just left outside my front door. So don't buy from this company as it is not worth the money you will spend.