"Arrived defrosted in a torn cardboard box"

The products were out with the courier company for 2 days. They arrived defrosted and one of the freezer pouches had burst, dissolving half the cardboard box with the products hanging out of the holes.

Customer services response "We take great care in packing our boxes to ensure they stay cool and fresh during transit for up to 72 hours. While we label our parcels for same-day delivery, unforeseen delays can occasionally occur. As mentioned on our website, we do inform customers that frozen items may defrost during transit"

So don't buy from Farmison for your freezer!

"Excellent quality products and…"

Excellent quality products and efficient delivery service

"Super quality meat"

My order was processed quickly and super quality meat. The only thing that let it down was the delivery - just left on doorstep without ringing doorbell, so the parcel was outside for over half an hour.

"Great quality meat"

Great quality meat, good packaging

"Good food"

Good food, delivered on time. My only issue was that the delivery person did not ring the bell, just left the pack on the outside step. I only knew because of the message which I could easily have missed. This is silly - we were home and delivery should have been easy. Leaving food on the step is not smart for many reasons. This may be something for your delivery company?
Otherwise very pleased, thank you

"Excellent"

Excellent produce sent out on time! Same as usual.

"I have bought better meat in a…supermarket "

I have bought better meat in a supermarket

"The meat is always top quality"

Always shipped in time and the courier is the best.

"A class meat"

Ordered a few times over a few years and the quality is bang on. The Sirloin chop for 2-4 people felt like a challenge for just me - completed it!

Lamb and and pork at Easter, the sort of meat you'd want to eat if you'd just risen from a very deep sleep in a cave.

Most recent order was the Cote De Boeuf! Mmfing wonderful. Maybe a wee touch over but tender and full of flavour!

"Really disappointing Picanha, handled well by customer service team. "

Really disappointing Picanha. No fat on over two thirds of the roasting joint. Looked like it had been cut away for part of the joint and there was no fat at all on other parts - more like silverskin.

Update: Farmison’s customer service has been excellent, acknowledging that it was not up to their usual standard and offering a resolution.