"Very slick bottom, hard to walk in"

I love the shoe design and fit…(russel loafer in Eden) However they are extremely hard to walk in as the bottom is so stiff like hard plastic I almost fell several times. For a shoe that expensive I would expect more of a well rounded design, fit, comfort, and functionality from them.

"Very disappointed in quality of these…"

Very disappointed in quality of these shoes and even more disappointed with slow response from customer service. One of my shows has a gap in stitching that is 3/4" long. Can't even get anyone to reply to email. Needless to say, I will not return.

"Beautiful shoes, but……."

Bought the Paris Boot in Black Floral. The design is BEAUTIFUL. The boot itself was torture to wear. After walking in them for five minutes I had blisters on my feet.
I will try taking a hammer to them (seriously) to break them in. I truly want to wear them again but can’t unless they become less formidable and more friendly to my feet.

"I really really wanted to love these…"

I really really wanted to love these boots but after a few months of agonizing pain I had to give them to my partner. My right foot is slightly larger than the left and for some reason, after wearing these shoes for 3-4 hours, I would feel searing pain in my right foot. I’ve never experienced this before with any other shoe. Boot is still beautiful but my god, I can’t get past the discomfort.

"Like the product but they are…"

Like the product but they are struggling to grow. Ordered 2 pairs of same boots and only 1 was delivered. They asked for pictures of box which I sent. I also sent security footage of delivery. Waiting multiple days and their response is to ask for more pics. Insulting. They screwed up and are not owning it. No phone support or issue escalation possible either.

"I bought the jack boot in “Eden.” I had…"

I bought the jack boot in “Eden.” I had high hopes. Do yourself a favor and do not buy shoes from this company. Don’t trust the reviews on their site! They’ll attempt to hook you with their flashy designs. The quality is…really bad. I would hardly call these shoes. They’re made with such cheap, flimsy, and uncomfortable material. The pictures are very deceiving. The fact they charge nearly $300 for these is obscene. In my experience, a truly terrible product.

"Great product and shoes are super…"

Taft is a great product and the shoes are super comfortable and stylish! I am getting so many compliments on the red paisley sneakers and I have another black paisley sneaker that are fabulous. Costumer service was superb and helped me exchange my shoes for a smaller size. I would warn you that although the website recommends if you are a half size to size up that did not fit for me. I’m usually a 7 1/2 but the 8 was too large. When I exchanged to the 7 it fit like a glove! Perfect fit and so happy I own these shoes!! Excellent company all around!!

"I've been attempting to contact this…"

I've been attempting to contact this company for an exchange and havent gotten a response yet. And my exchange window is about to end..

"I have been asking repeatedly for help…"

I have been asking repeatedly for help with exchanging a size. No communication, sizing is not accurate, and its all over the map... and I cannot get a human to respond. $$$ boots for no customer service. I buy a pair every year and I won't be doing it again. Beware, sketchy very sketchy.

"I had an amazing experience with Lana…"

I had an amazing experience with Lana from customer support. We exchanged several emails on a list of questions I had and she took care of me till the end. She genuinely cared and showed it through the emails. I felt like I was getting VIP service. Thank you so much again if you see this!