"Great and friendly team at Lexus…"

Great and friendly team at Lexus Woodford, service department always glad to help and find a slot which is suitable for me.
Very nice reception personnel plus after sales team.
Highly recommended!

"Good company with helpful polite and"

Good company with helpful, polite and knowledgeable staff. We saw Poppy and she was extremely helpful to us with product knowledge and pricing queries.

"It’s not easy to find a nicer saleswoman that Miss Poppy…"

I bought a car from them a few days ago. I was warmly welcomed from the doorstep. Mrs. Poppy invited me in and showed me a place to sit and offered me something to drink. During a nice conversation I received all the necessary information. The car was handed over very nicely and without any delays. I recommend Lexus Woodford.

"Car stolen less than a month"

Hey Poppy,

I hope you're doing well. I recently purchased a car from your dealership on December 2nd, 2023. Unfortunately, less than a month after buying it, the car was stolen. I wanted to reach out to inquire about a few things. Firstly, I noticed that a feature called "cam view" was installed in the car, even though I didn't request it. I'd like to understand why this was added without my consent. Additionally, I'm wondering if there are any measures or support that the dealership can provide in the unfortunate event of a stolen vehicle. I would appreciate any guidance or assistance you can offer. Thank you for your attention to this matter. Looking forward to your response.

"I tried to buy a lexus from the…"

I tried to buy a lexus from the woodford branch on many occations , they are not intrested No one calls back when you leave details , I went there spoke to a girl she took my details and Guess what never contacted me again , went back twice , Test drove a Rx 450 wanted to buy No one ever got back to me , Went back again looked at a UX 250 h again no one got back to me so I saw one in a Volvo dealership in crawley Ux 250 h They done a very professional deal customer service was 2000% the even rang a few times after to see if everything was ok . been trying to buy another Rx 450 from woodford its a complete joke trying to speak to someone un trained staff , when you ask for sales they put you through to service LOl
my ux has a battery problem so I booked it in under warranty , only to be told I have to pay the car is just over 1 year old with just over 4000 miles , booked in , I got a message saying all booked and on the morning got a tex to confirm my booking , got there no booking no one knew anything about it , i was told they would do a overnight test of batter poss replace , 2 hours later call me to say car is ready , when i got there they say the recall has been done no mention of the battery , the car is exactly the same , what a micky mouse outfit , who employs these people untrained staff , now I will have to take my car to another dealer take Another day off work , the nearest one is miles away , not sure how the hell they operate , oh I was told by Karolina I will get a free car wash , I nearly fell over , how embarassing I know the battery was not touched

"The Lexus Dealership"

A big thank you to Neil from sales for being so helpful in all aspects ! A big thank you also to
Katie, Emma, Diane and Tamanna for the high standards of professionalism they all display by being consistently so welcoming and helpful during my visits! The client care of this dealership makes you think you are actually in Japan, not easy to establish!

A superb dealership in all aspects of client care and reliability! A big thank you to everyone!

"Great service as always"

Great service as always. Tracie and Charlotte looked after me really well and are a credit to Hills / Lexus

"Poppy was extremely supportive and…"

Poppy was extremely supportive and professional during the process of the purchase of my new Car. Her warm and driven energy really intrigued and reassured us that we were in safe hands. What I loved about Poppy is that she went above and beyond during this stressful process and still managed to make us feel comfortable and taken care off.
Lexus is lucky to have poppy she’s a true asset to the company!!

"I always enjoy my trip to Lexus…"

I always enjoy my trip to Lexus Woodford👍the front reception make me feel welcome, particularly, Tracy Clark always asking about my day and how things are while preparing a very nice latte. Thank you for your custom.

"Good customer service and always…"

Good customer service and always helpful. Tracie Clarke is always friendly and professional.