"Pendragon are Shambles (Lynn)"

Purchased my car from Evans Halshaw in Hull almost 3 years ago. I cannot complain about that experience. I also bought the Premium Guarantee to cover me for 3 years at a cost of £799.00. One month before my cover ended Feb 2025 I noticed a noise coming from the vents. The heating was extremely hot, even when on cool. I booked the car into Evans Halshaw Hull. I would need a diagnostic test at a cost of £156.00. I was also asked to take my service receipts. Despite only having to service my car every 2 years I actually had it serviced every year. When the lady looked at these receipts she informed me that 2 of them were probably void as they hadn't listed specifics such as the type of engine oil etc. I had previously spent a week trying to contact Pendragon so I could speak to someone because I had also been told by Evans Halshaw that my services should have been done in January. I bought my car in the month of March. No one answered the telephone until the day before my car was booked in. I was told someone from Pendragon would ring me before the end of the day. No one rang. I tried contacting them again, on the day my car was due to be booked in. Again I was told someone would call me, no one did. On arrival at Evans Halshaw I explained the situation. Mainly that it appeared there was one excuse after another as to why my car might not be covered. I agreed to the diagnostic test.i then received a call to say my car had no AC so asked them to refill it. I was also told the heating matrix was not working. This would cost £2000 to fix and it was not covered by my Premium Guarantee. £2000? Just because they have to remove the dashboard. I told them to forget it. I'll look elsewhere. I was literally at the end of my tether. I have since been told by a friend that due to the age of my car he suspects the problem was there when I bought it because the heating matrix should last longer than 6 years. I only have March left then thank goodness I don't have to have anything more to do with Pendragon. I think their motto should be "We'll take your hard earned money but we won't do any repairs". I honestly feel well and truly had. I would NOT recommend this company to anyone. I feel they just find excuses as to why certain parts are not covered and reading other reviews it is very clear they must be making an absolute fortune out of people like myself. Shame on you. Please be aware, if you are buying a car and want peace of mind incase anything needs replacing etc. DO NOT go with Pendragon. Their warranty is not worth the paper it is written on. I'll be happy if I never hear that word again. In fact the name should be changed to Condragon.

"“This has been the worst experience I have had "

“This has been the worst experience I’ve ever had with Pendragon Vehicle Management. My car broke down in December, and they towed it to a garage for repairs. However, they refused to cover the cost of a hire car for the absurd reason that, according to their policy terms, my car was considered written off. In reality, the only repair needed was a simple battery replacement, which they also refused to cover. When I requested to cancel my policy, they again cited the same ‘written-off’ clause to deny my request. Avoid this company at all costs. They convince people to sign up for their warranty, only to use their terms to justify denying coverage for repairs, car hire, and more.”

"Having read the majority of negative…"

Having read the majority of negative reviews on this site I can only say that my experience was the complete opposite.
I was 18 months into a 2 year warranty when my engine developed a ticking sound - I called Pendragon (they answered on my first attempt) and explained I would need to get the problem investigated by a recommended garage.
This I did and the upshot was I needed a new engine - the quotes were sent to Pendragon by the garage and I had an email response within 24hrs. They did check that I had complied with their servicing recommendations ( which I had) and thereafter immediately approved the work at an approx cost of 8K.
Having previously read the reviews on this site I was very concerned that they would find a reason not to cover the cost - but they didn’t.
Throughout Pendragon have been nothing but responsive and supportive.

"Unlawful warranty terms "

I am extremely disappointed with Pendragon’s handling of my warranty claim and their apparent disregard for the Motor Vehicle Block Exemption Order (MV-BEO) regulations.

My warranty claim was rejected because the service on my vehicle was carried out by a non-VAT-registered garage, despite the fact that the service adhered fully to the manufacturer’s recommended guidelines. Under the MV-BEO, this restriction is unlawful, as it unfairly limits consumer choice and imposes conditions that are not compliant with the regulation. This legalisation was introduced in 2023 and is in place until 2029, all companies that fell under the rules surrounding it were told to familiarise themselves with the policy. Pendragon have clearly failed to do that. What I will say is Pendragon will say and reply to everyone saying about their terms and conditions within the warranty, I have checked this with the CMA and taken legal advice on it, THEY CANNOT OVERRIDE THE MV-BEO WITHIN THEIR OWN WARRANTY TERMS, IF THEY DO THIS YOU MUST REPORT THEM TO THE CMA, IT IS A SIMPLE PROCESS.

I have now reported this issue to the Competition and Markets Authority (CMA) for investigation. If the CMA finds that Pendragon has breached competition law, the consequences could be severe, including:
• Significant fines of up to 10% of the company’s annual global turnover.
• Mandatory compliance orders requiring changes to Pendragon’s practices.
• Public enforcement actions, which could damage the company’s reputation and credibility with consumers.

Pendragon’s refusal to honour my warranty under lawful conditions is unacceptable and reflects poorly on their commitment to fairness and customer care. I urge them to address this issue and align their policies with the MV-BEO to avoid further repercussions and restore consumer confidence.

What worries me is how many people I’m reading about that have been financially affected by this, they should and need to be held accountable.

I would strongly advise other customers to be cautious and aware of their rights under the MV-BEO when dealing with Pendragon’s warranty terms.

All I wanted was an amicable and fair resolution, I really did not want this to become adversarial, I gave Evans Halshaw and Pendragon every chance. I have also emailed and mailed their CEO.

"Terrible service"

Brought the car from Evan Halshaw with extended warranty in July and car broke down away from home in January. I rang Evan Halshaw to see if I could just get it recovered to my nearest Audi as I don’t have an Evan Halshaw near me. I made 6 phone calls in less than 24 hours to confirm this. When I was able to get my paperwork to ring Pendragon nobody answered. I was then told they would only cover the part and £45 per hour labour as I hadn’t taken it to their garage. Not once was this said on the 6 phone calls I made.
I should have been offered a courtesy car but as they never answered the phone or even emails in the 3 weeks my car was in the garage. I was then left without a vehicle and unable to work.
It has been the worst customer service I have ever had and the warranty isn’t worth the paper it’s written on.
Audi fixed my car and I was out of pocket £500. Pendragon didn’t even cover the cost of the diagnostic test.

"Evan halshaw kia hull"

Got an extended warrenty threw evan halshaw on a used vechical, first time i needed to use the warranty i was rejected leaving me with a £2500 bill i had to pay out my own pocket, the warranty isnt worth the paper its written on absolute joke of a company. I had only owned the car over a year and was properly maintained. At first they asked for proof of service to make sure id looked after the car and then when sent the service proof they then pulled another excuse why they wouldnt pay. Wish i never payed the extended warrenty absolute waste of money and i feel robbed they took my money for nothing and when i needed them they hung me out to dry! Avoid this company at all cost!!!!!!!!!!!!!!!! Side note i payed £900 for 2 years warranty

"Avoid this company at all costs"

Avoid this company at all costs

I bought a premium guarantee , to then a month later be told that the shop was closing , three months in counting trying to claim on it daily back and forth a with them and still not resolved

Worse than they keep telling me different amounts I’ll need to pay

The guarantee is literally a joke

"NEVER BUY THE EXTENDED WARRANY - ABSOLUTE SHAMBLES OF A COMPANY"

If I could give zero stars I would!! Discovered a fault with my car 3 weeks ago and I must add its still within the 6 months of purchase so the dealership is responsible however they have referred me to their 'premium guarantee' which I mistakenly took out. After emailing the warranty company they told me to book my car in with one of their approved garages. After several phonecalls to all their local approved garages, I've been told that they don't have the correct diagnostics equipment for a Land Rover and it will have to go to a specialist. So why wasn't I told this when they sold me the warranty, knowingly their approved garages will never be able to fix the car they sold to me??! So the 3 year warranty I now have is absolutely pointless to me. All's they are intrested in is making money on a terrible warranty and mis selling it to their customers.

I complained two weeks ago and I'm still sat here waiting for a phone call to 'fix' this issue. Constantly false promises, zero customer service and not interested once they have your money.

Ironically, I can go to their website and book in a major service for my car yet they are unable to plug it in and find the fault. Although my £20 scanner is able to do it.

Their answer to this is that I have the option to take it to a specialist however JLR charge £200 labour per hour and I am only covered upto £30. Laughable. I also have to pay for the diagnostics myself and the work and then claim it back, so defeats the object of even having a warranty.

I should have been made aware from the start they don't fix the car they sold to me under their warranty and I'm yet to find it in their terms and conditions where it states this.

They also said my car had just been serviced when I bought it which another complete lie!!

Next step for me is involving trading standards and the Motor Ombudsman seeing as they can't be bothered replying.

Shambles of a company !!!!

"AVOID AT ALL COST ITS A SCAM "

Do not buy this warranty at any cost they don't cover diagnostic fee, and don't get back to you save the money you was going to purchase on this and save it for any future fault

"AVOID AT ALL COSTS "

I purchased my car through Evans Halshaw in November 2023 on 20 plate. In July this year the engine mount failed causing damage to the drive shaft and catalytic converter. I have the extended warranty which I purchased for peace of mind as I am paying a lot of money for the car. I was unable to contact pendragon as the phone just rang and rang. No response to email either. The dealership were able to make contact and pendragon declined responsibility saying the damage was not covered and the fault lay with myself!!!! I was without a car for 3 weeks as a result. Just 2 weeks later and the car has developed another fault with the dealership saying they cannot look at it until 9th September saying if I take it elsewhere it will not be covered under the warranty. I again cannot make contact with pendragon via phone and have had no response to my email. This warranty is worthless and I will be seeking compensation as a result. This is an absolutely shocking service and I will definitely be doing my research in future.

It’s very interesting to see that they respond to these reviews quick enough!!!